Employee Relations Business Partner

Primary City/State: Phoenix, Arizona Department Name: Human Resources-Hosp Work Shift: Day Job Category: Human Resources Banner Health has been recognized by Becker’s Healthcare as one of the 150 top places to work in health care. In addition, we recently made Newsweek’s list of America’s Greatest Workplaces 2023 for Diversity. These recognitions reflect Banner Health's investment in team members' professional development, wellness benefits, and continued education. It highlights our commitment to advocating for diversity in the workplace, promoting work-life balance, and boosting employee engagement. Join our Employee Relations team! The Employee Relations Department offers the unique opportunity to support our leaders and employees in all areas of the Banner Health system. You will be part of a diverse and dynamic team, that meet regularly to share updates and best practices. This role is Onsite Monday - Friday 8-5. In this role you will support team members and leaders with their employee relations concerns. The Employee Relations Business Partner will receive concerns through the case management system, or directly from leaders and team members. You will review issues including corrective actions, harassment and discrimination investigations, accommodations, and escalated leave issues for Banner Corporate. You will have support from our employee relations center of excellence and partner with our Human Resource Business Partners to design and implement strategies to address employee relations issues that impact the culture in their assigned areas. University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics. POSITION SUMMARY This position is a system focal point for implementing and managing employee relations programs and initiatives. Investigates and resolves employee relations concerns impacting the work environment. Role provides multiple facility managers and Human Resources Consultants with counsel and support in employee relations investigations to include compliance with equal employment opportunity, affirmative action, training and development, and compliance with State and the Joint Commission human resources standards. CORE FUNCTIONS 1. Assesses situations and environments affecting employee relations, and provides leaders with advice and recommended courses of action based on operating guidelines, policies and applicable federal and state laws. 2. Reviews and analyzes facility employee and operational statistics on HR compliance related concerns, complaint investigations, external charges, comply line trends, turnover, and employee engagement to identify trends, activities, and potential issues within each department. 3. Provides timely assistance in addressing manager/employee requests or complaints, and keeps involved parties informed about status. Role requires recording and trending of data to aid in formulating conclusions. 4. Maintains required documentation within case management system; including intake and investigative notes, supporting documents and final reports. Inputs all complaints and investigation resolution into assigned spreadsheet. 5. Acts as a resource to staff and leaders in the area of employment practices related to Human Resources regulations such as EEO, Affirmative Action, ADA, etc. 6. Develops training for leaders, Human Resources staff and employees to ensure consistency and compliance within regulatory requirements and related policies and procedures. Partners with other system functions for consistent delivery of training. 7. Stays abreast of activities in other areas of Human Resources and positively and reliably represents all of HR to facility staff and managers. Appropriately conveys concerns and issues to stakeholders. 8. Collaborates with all HR teams to enhance and facilitate performance improvement, maintain effective communication between all areas of HR and entity operations and to develop and implement system, region, entity and department level goals and objectives. 9. Interacts with all levels of management and employees, often relaying highly sensitive messages, coaching and counseling managers in appropriate application of programs and policies, and dealing with highly complex, and sometimes emotional situations. MINIMUM QUALIFICATIONS Proficiency level typically gained through a combination of a four year degree in Human Resources, Management, Business, or related field along with several years of increasingly responsible work experience in HR. Requires three to five years as Human Resources generalist with experience in employment law, conflict resolution, employee relations, and general Human Resources management. Needs basic familiarity with principles of compensation, recruiting, and organizational development. Needs effective interviewing skills, with attention to detail, accuracy, deadlines, and confidentiality. Able to communicate effectively and with sensitivity about employee issues. Requires proven ability to analyze complex situations considering multiple factors. Demonstrated ability to conduct investigations, perform research and accurately document findings to support the company’s position is required. An ability to communicate effectively formally and informally in small and large groups, including making executive level presentations; understanding of organization and facility operations; highly developed business case development and project management skills. PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way. Demonstrated ability to deal with personal and highly confidential information in a professional manner. Ability to work in a fast-paced team environment. PREFERRED QUALIFICATIONS Professional in Human Resources or Senior Professional in Human Resources (PHR or SPHR) designation preferred. Past experience in health care environment highly desirable. Additional related education and/or experience preferred. DATE APPROVED 09/01/2013 EEO Statement: EEO/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. Privacy Policy