What are the responsibilities and job description for the Patient Care Coordinator position at Banner Health?
Primary City/State:
Ogallala, Nebraska
Department Name:
Physical Thrpy-Hosp
Work Shift:
Day
Job Category:
Administrative Services
Find your path in health care. Banner Health is committed to not only providing the finest care possible, but to advancing the way care is provided. To achieve our vision, we seek out professionals who embrace change and who possess the passion and skills to make it happen. Apply today.
Ogallala offers one of Nebraska's most popular recreational areas Lake McConaughy, the state's largest lake. There are all sorts of activities here from boating, fishing and camping to viewing the diverse avian populations. West Wing Golf Club provides a relaxing 18-hole game through moguls and greens while a stroll down Main Street offers a glimpse into life in a 19th Century town.
As a Patient Care Coordinator you will work 40-hours per week with the Rehab department at Ogallala Community Hospital. In this role you will schedule appointments, perform authorizations, register patients, assist with the day-to-day department operations and perform the quality monitors for the department.
Great options and great opportunities. At Banner we are tapestry of cultures, and experiences. A workforce that is honored to serve and support the community. If you’re looking to leverage your abilities – you belong at Banner Health.
Should you have any questions, please contact Mia Frahry at mia.frahry@bannerhealth.com or call (602) 747-2595
Ogallala Community Hospital combines tradition and technology in the charming small town of Ogallala, Nebraska. Our 18-bed facility is at the heart of a well-integrated, total care system from primary care to specialty care and is committed to meeting the health care needs of western Nebraska. Serving a patient population from newborns through geriatric patients, we operate a very busy outpatient clinic as well as a specialty clinic with a variety of visiting specialists, including cardiology, oncology, OB/GYN, podiatry, dermatology, bariatrics, pain management, and ophthalmology as well as a Retina Specialist. Our commitment to compassionate, innovative patient care is evidenced in our receiving accreditation from the Joint Commission as well as being recognized as an “age friendly facility”. We have received multiple awards including Safe Sleep Hospital Champion, Abusive Head Trauma Hospital Champion, Learned Breastfeeding Champion Award. We also provide a uniquely rewarding lifestyle for healthcare professionals. In fact, we are located just a few miles from the shore of beautiful Lake McConaughy, Nebraska's largest body of water. With more than 100 miles of shoreline and white sand beaches you'll enjoy recreational opportunities for all seasons.
Position Summary
This position is responsible for providing personalized coordination, clarification and communication of all administrative aspects of care including patient needs assessments, insurance and authorization verification, registration, maintaining and handling of documentation, and scheduling of appointments. This position partners with the clinical care team to ensure a seamless experience for the patient and their family across the entire continuum of their treatment. This position assists with providing resources to help the patient maintain optimal care. This position performs follow-up tasks identified during the patient needs assessment for management of patients across the healthcare continuum or when the patient is in the continuum and needs additional resource support.
Core Functions
High school diploma/GED or equivalent working knowledge.
Requires skills and abilities typically attained with three or more years working in a hospital or medical office. Requires knowledge of medical terminology. Must be able to work under minimal supervision and make independent decisions using good judgment. Excellent communication, human relations, attention to detail and organizational skills are required. Must possess highly developed interpersonal relations and process coordination skills.
Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.
Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
Roles supporting mobile medical unit require travel within local community.
Requires knowledge of payer contract terms and processes. Requires the ability to perform basic math function and the ability to handle confidential information and sensitive issues. Must be able to work effectively with common office software and hospital software to perform intake and updates to patient medical history in addition to other software used in scheduling and billing.
Preferred Qualifications
Additional related education and/or experience preferred.
EEO Statement:
EEO/Female/Minority/Disability/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
Ogallala, Nebraska
Department Name:
Physical Thrpy-Hosp
Work Shift:
Day
Job Category:
Administrative Services
Find your path in health care. Banner Health is committed to not only providing the finest care possible, but to advancing the way care is provided. To achieve our vision, we seek out professionals who embrace change and who possess the passion and skills to make it happen. Apply today.
Ogallala offers one of Nebraska's most popular recreational areas Lake McConaughy, the state's largest lake. There are all sorts of activities here from boating, fishing and camping to viewing the diverse avian populations. West Wing Golf Club provides a relaxing 18-hole game through moguls and greens while a stroll down Main Street offers a glimpse into life in a 19th Century town.
As a Patient Care Coordinator you will work 40-hours per week with the Rehab department at Ogallala Community Hospital. In this role you will schedule appointments, perform authorizations, register patients, assist with the day-to-day department operations and perform the quality monitors for the department.
Great options and great opportunities. At Banner we are tapestry of cultures, and experiences. A workforce that is honored to serve and support the community. If you’re looking to leverage your abilities – you belong at Banner Health.
Should you have any questions, please contact Mia Frahry at mia.frahry@bannerhealth.com or call (602) 747-2595
Ogallala Community Hospital combines tradition and technology in the charming small town of Ogallala, Nebraska. Our 18-bed facility is at the heart of a well-integrated, total care system from primary care to specialty care and is committed to meeting the health care needs of western Nebraska. Serving a patient population from newborns through geriatric patients, we operate a very busy outpatient clinic as well as a specialty clinic with a variety of visiting specialists, including cardiology, oncology, OB/GYN, podiatry, dermatology, bariatrics, pain management, and ophthalmology as well as a Retina Specialist. Our commitment to compassionate, innovative patient care is evidenced in our receiving accreditation from the Joint Commission as well as being recognized as an “age friendly facility”. We have received multiple awards including Safe Sleep Hospital Champion, Abusive Head Trauma Hospital Champion, Learned Breastfeeding Champion Award. We also provide a uniquely rewarding lifestyle for healthcare professionals. In fact, we are located just a few miles from the shore of beautiful Lake McConaughy, Nebraska's largest body of water. With more than 100 miles of shoreline and white sand beaches you'll enjoy recreational opportunities for all seasons.
Position Summary
This position is responsible for providing personalized coordination, clarification and communication of all administrative aspects of care including patient needs assessments, insurance and authorization verification, registration, maintaining and handling of documentation, and scheduling of appointments. This position partners with the clinical care team to ensure a seamless experience for the patient and their family across the entire continuum of their treatment. This position assists with providing resources to help the patient maintain optimal care. This position performs follow-up tasks identified during the patient needs assessment for management of patients across the healthcare continuum or when the patient is in the continuum and needs additional resource support.
Core Functions
- Performs patient intake process, which may include pre-registration/registration. Partners with the clinical care team to determine initial authorizations needed based on the predicted care treatment plan. Obtains patient insurance benefit information for all aspects of the treatment, including, but not limited to, inpatient and outpatient services, prescription drugs, and travel and housing, if necessary. May also answer questions regarding the authorization process and supply information to providers, patients and third party payors.
- Acts as a resource for insurance coverage, which may include obtaining authorizations and notifications throughout the patient’s treatment. Obtains all necessary signatures and documentation required by the patient’s insurance plan. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Monitors and updates information regarding insurance data, authorizations, preferred providers and changes in patient’s treatment plan. Partners with the clinical care team and insurance provider to ensure continued coverage of patient’s care and maximum reimbursement and minimized financial impact to the patient.
- Provides administrative support in maintaining materials such as documents, proposals, routine correspondence, spreadsheets, composing and preparing routine reports, and maintaining records in a variety of business software and database applications for electronic medical records, billing, data management.
- Schedules physician appointments, tests, procedures and surgeries and may provide patient with necessary preparation instructions. Prepares, processes, and manages patient documentation to department database . Acts as a liaison between the patient, billing department, and payor to enhance account receivables, resolve outstanding issues and/or patient concerns.
- Optimizes patient experience by using effective customer service. Communicates continually with patients, other departments, referral networks and providers to ensure appropriate plans and protocols are followed. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.
- May manage the medical record for the assigned area, including coordination with hospitals, practice offices and other ancillary services to obtain needed records. Responds to patient referral requests for tests, procedures and specialty visits. Follows guidelines and may assist in developing procedures to ensure that medical records are in compliance with all state and federal laws. May also reconcile charge tickets, identifying incomplete tickets, missing charge codes or missing diagnosis codes. Notifies clinical staff as needed.
- Works independently under general supervision, following established procedures. Uses knowledge and problem-solving skills to work independently in a clinic/physician practice environment. Responsibility for ensuring efficient coordination of administrative functions supporting patient needs assessments, insurance and authorization verification, registration, maintaining and handling of documentation, financial counseling, and scheduling of appointments. Internal and external customers include patients and their families, physician offices, third party payors, vendors, clinical staff, ancillary staff, therapist, nurses and case managers. Primary responsibility is to main department assigned, however cross-over and assistance to other departments is required.
High school diploma/GED or equivalent working knowledge.
Requires skills and abilities typically attained with three or more years working in a hospital or medical office. Requires knowledge of medical terminology. Must be able to work under minimal supervision and make independent decisions using good judgment. Excellent communication, human relations, attention to detail and organizational skills are required. Must possess highly developed interpersonal relations and process coordination skills.
Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.
Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
Roles supporting mobile medical unit require travel within local community.
Requires knowledge of payer contract terms and processes. Requires the ability to perform basic math function and the ability to handle confidential information and sensitive issues. Must be able to work effectively with common office software and hospital software to perform intake and updates to patient medical history in addition to other software used in scheduling and billing.
Preferred Qualifications
Additional related education and/or experience preferred.
EEO Statement:
EEO/Female/Minority/Disability/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
