What are the responsibilities and job description for the Room Service Attendant position at Banner Health?
Primary City/State:
Casper, WyomingDepartment Name:
Culinary & Nutrition-HospWork Shift:
VariedJob Category:
Facilities, Environmental Services, and CulinaryA rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today.
Explore and excel. Wyoming Medical Center seeks to transform the lives of those we serve by fostering the highest level of health and wellness in our community and across our region and state. Whether you’re coming in with experience, or just learning the health care industry, Banner Health is a great place to develop and grow your career.
As part of the Culinary team you would interact with all of our patients. This is an active job with opportunity to engage with everyone within the hospital. In this position, you work as a member of the food service team on one or more assignments including patient tray line assembly, delivering meals to patients, communicating patient needs, and cleaning.
We are currently looking for someone interested in working varied shifts, 5x8-hr shifts per week. Our department is staffed 7 days a week, so weekends are required.
If you're a professional who wants to make a positive impact on patient care through nutrition and hospitality, Apply Today!
POSITION SUMMARY
This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.
CORE FUNCTIONS
1. Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units.
2. Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required.
3. Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
4. Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.
5. Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
6. Maintains food handling and sanitation standards to meet licensing agency requirements.
7. This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays.
MINIMUM QUALIFICATIONS
Requires reading, writing and mathematical skills.
Skills and knowledge of nutrition services as typically gained through one to two years of related experience.
For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire. For BSS team members in Tucson and Colorado, the food handlers' card is not required.
This position requires effective interpersonal communication skills and a friendly customer service attitude.
The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems. Requires the ability to learn food handling regulations and pass certification tests as required. Must have demonstrated effective customer service skills.
PREFERRED QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Understanding of nutrition services, common modified diets, and portion measures. Additional skills and knowledge in health care nutrition services preferred. Bilingual skills preferred in some assignments.
Additional related education and/or experience preferred.
EEO Statement:
EEO/Female/Minority/Disability/Veterans
Our organization supports a drug-free work environment.
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