Change & Release Management Analyst

LGRA Overview

Legal & General is a leader in Pension Risk Transfer with over 30 years of experience globally, servicing over a million annuitants. Building on our global success, we established our Pension Risk Transfer platform in the US in 2015. The business has grown steadily and in 2020 we eclipsed $1.6 billion in premium written.

At Legal & General Retirement America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live. We are passionate about what we do and how we do it. This means working with pace and energy to reach our goals and challenging ourselves to achieve more.

Change & Release Management Analyst Overview

Role and Responsibilities

* Facilitate and manage the Change Advisory Board (CAB) calendar, ensuring timely review and approval of changes.

* Maintain and oversee the schedule of changes, ensuring proper sequencing, conflict resolution, and adherence to policies.

* Coordinate and assess the readiness of changes, reviewing release content, testing artifacts, and proof of successful testing.

* Ensure all changes meet organizational requirements for quality, risk, and impact before implementation.

* Review upcoming releases with Service and Product Owners to ensure alignment to process requirements.

* Engage with cross-functional teams, including project managers, developers, operations, and service owners, to ensure effective communication and alignment.

* Act as a liaison between technical teams and business stakeholders to clarify requirements, risks, and dependencies.

* Contribute to the refinement and enhancement of change and release management processes, ensuring alignment with service management best practices.

* Monitor adherence to policies and standards, providing recommendations to improve efficiency and reduce risk.

* Keep track and report on the progress of initiatives and project deliveries that require IT resource availability.

* Generate and distribute regular reports on change and release performance, highlighting trends, successes, and areas for improvement

Qualifications

* 3 years of experience in a change/release management or similar IT service management role.

* Associates Degree in Information Technology, Business Administration, or a related field (or equivalent experience) preferred.

* Experience with Change Management, Release Management, and other IT Service Management processes.

* Strong understanding of project coordination principles, including dependency tracking and risk management.

* Strong analytical skills to evaluate change impacts and make data-driven decisions.

* Experience working within an ITIL framework preferred.

* Experience with Agile and/or DevOps methodologies preferred.

* Experience with Service Management and Work Management tools (e.g., ServiceNow, Jira Zendesk, or similar).

* Experience with the Microsoft productivity tools (Office, Teams, Outlook)

* Excellent written and verbal communication and interpersonal skills for engaging with technical and non-technical stakeholders.

* Problem-solving mindset with the ability to anticipate and mitigate risks proactively.

* Strong organizational and time management skills with the ability to manage multiple tasks and priorities.

* Ability to work independently and as part of a team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• 10 - 25 vacation days depending on experience level and years of service
• 4 floating holidays & 2 personal days
• 10 - 15 sick days, depending on years of service
• 2 paid volunteering days
• Health benefits, including medical, dental, and vision coverage
• Supplemental health benefits and life insurance
• 6 weeks of paid parental and maternal leave
• Immediate vesting into a 401k savings plan with up to 6% company match
• 100% employer-contributed Pension Plan - Cash Balance Plan after 1 year of service
• Flexible Workspace and Arrangements
• Tuition and Certification reimbursements
• Infertility and domestic partner benefits

The expected hiring compensation range for this position is $79,700 - $103,600 USD annually. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The current bonus target for the position is 5% of the base salary with a stretch to twice the target, modified for corporate and individual performance.

**This role is to be filled outside of the state of Colorado**

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.