What are the responsibilities and job description for the Senior Customer Service Representative position at Banque Nationale du Canada?
As part of this team dedicated to creating a positive impact on its clients, your main mandate will be to make the client experience efficient, simple, and unique. You will be mainly based in Pompano branch and may be required to work occasionally to Hollywood or Boynton.
This position reports to the Branch Manager.
Your main challenges
- Ensure customer satisfaction and preserve the Bank's Professional image by providing a personalized and efficient service.
- Promote the different solutions and the bank's services to enhance customer loyalty.
- Have the responsibility of greeting and facilitating communication with customers.
- Act as backup to Teller as needed.
- Establish a personal relationship with customers.
- Support various transactional activities
- Identify customer needs and direct to appropriate representative
- Promote and guide customers in choosing current products and services that meet their needs.
- Inform and explain to clients and stakeholders the policies and characteristics
- Respond effectively to the calls and demands of customers.
- Perform routine nature of research in order to adequately respond to customer questions. Refer clients to appropriate stakeholders and monitor the delivered files.
- Resolve situations or problems to the satisfaction of the customers, as best possible.
- Demonstrate proactivity in working environment and provide suggestion / solutions for improvement.
- Ensure compliance with established policies, standards, and procedures.
- Perform other ad hoc duties as requested by the Branch Manager.
- College degree preferred, 1-2 years customer service experience
- Ability to interface with various levels of management
- Experience in customer service
- Proficient with IT tools and comfortable navigating digital tools
- Excellent interpersonal skills and team spirit
- Ability to adapt to various situations
- Ability to rigorously manage several requests at the same time
- Bilingualism, both spoken and written (English and French), required
Responsibilities and main activities
Target profile
You'll stand out because of your sense of initiative and organization, your rigor at work, and your curiosity and strong ability to adapt to change.
Does this type of mandate interest you? Apply now
Working at Natbank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment and telemedicine services.
Natbank sees diversity as a great source of wealth and values it in all its dimensions. Its objective is to offer an open, respectful work environment where all employees can achieve their full potential. Senior management's concrete commitment helps spread this value across all sectors in the organization.
Languages : English, French
Skills
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Accountability Brand Ambassadorship Business Development Client-focused Detail-oriented Digital literacy Driving Results Emotional Intelligence Empathy Humility Learning Agility Oral Communication Teamwork
We're putting people first :
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We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us!
