What are the responsibilities and job description for the ACH Operations Specialist I position at Banterra Corp.?
Hourly pay range: $17.13 USD to $19.69 USD
Summary: Responsible for validating data, processing and transmitting incoming and outgoing ACH originated and received items/files. Review and decision exception items. Willingness to work additional hours, as needed.
- Validate data, process and transmit incoming and outgoing ACH originated and received items/files. Perform check back of various forms ensuring accuracy and compliance with standards and procedures.
- Monitor high-risk customers and red flags to management for further review.
- Identify and resolve issues within assigned responsibilities and red flags to management for further review. Review and decision exception items.
- Perform ACH stop payments and disputed transactions.
- Reconcile DDA account daily.
- Maintain knowledge of Bank policies, procedures and services.
- Develop awareness and knowledge of potential fraud and cyber threats in correspondence and workflow processing of critical functions.
- Assist with the development and presentation of training materials to educate customers and/or team members in electronic products and services.
- Provide excellent customer service to our internal partners and customers.
- Maintain familiarity of laws, NACHA rules, regulations and general safety and soundness guidelines and assist in ensuring compliance.
- Assist with developing and updating procedures to ensure accuracy and compliance with established internal controls and risk mitigation strategies.
- Maintain electronic operations documentation following compliance standards and record retention guidelines.
- Maintain knowledge of current trends related to electronic banking.
Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- High School diploma or equivalent. Associate’s degree preferred.
- One to two years of related experience.
- Familiarity with other bank products, electronic funds transfer methods and computer operations.
Job Description – ACH Operations Specialist I 2 | P a g e
- Strong organizational skills and attention to detail.
- Strong customer service orientation.
- Ability to problem solve, prioritize tasks and meet required deadlines.
- Ability to think critically and use good, sound judgment in decision making.
- Ability to respond to common inquiries or complaints from customers, co-workers or vendors.
- Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Must understand and comply with company policies and procedures.
- Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions.
- Ability to accurately and quickly complete standard mathematical calculations.
- Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
- Ability to use a calculator, computer and applicable software.
- Ability to use Microsoft Internet Explorer and Microsoft Office programs, specifically Word, Outlook and Excel.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations and other laws/regulations as applicable.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $17
