What are the responsibilities and job description for the Assistant Banking Center Manager position at Banterra?
Pay Range: $23.47USD to $28.16USD
Summary: Responsible for assisting the Banking Center Manager in all phases of banking center operations to include the oversight of all banking center functions, operational excellence and ensuring an excellent customer experience. Responsible for individual business development goals, leading, managing and coaching a team of sales and service professionals to meet and exceed performance and market goals. Assist with the portfolio growth specific to assigned loans and deposits. Work schedule may include Saturdays and holidays.
Responsibilities: include but are not limited to the following. Other duties may be assigned.
The Assistant Banking Center Manager is expected to assist and support the Banking Center Manager in the following ways:
- Represent the Bank in the community and develop and promote additional business by calling on existing and prospective customers to develop new business, retain or expand existing relationships.
- Build meaningful relationships with people we serve, learn customer’s goals and needs and make product and service recommendations.
- Generate sales leads and referrals through community outreach activities and visits with local businesses.
- May perform a broad variety of customer services and sales, such as opening new accounts, working on the teller line or accepting applications for consumer loans.
- Exercise good judgment in decision making in support of the Bank’s overall objectives.
- Foster a sales and customer-centered culture in alignment with the Bank’s mission and core principals. Ensure team members receive appropriate training to develop abilities to sell and cross-sell bank products and services. Proactively sell banking services.
- Develop and retain a high performing sales and service team through leadership and coaching in all aspects of sales, service and operational excellence. Provide training and development of team members (e.g., sales, operational, customer service, product knowledge, risk management).
- Supervise, coach and mentor team members to maintain high customer service levels and create banking center stability. Develop and maintain an engaged staff to foster high morale by establishing good communications and a positive environment.
- Review team member activities on a regular basis, address performance related issues, suggesting additional training, salary increases, promotions or other actions to improve department performance. Conduct and review performance evaluations and make recommendations with regard to hiring and terminating employees.
- Closely monitor established goals and provide regular feedback to staff members on meeting established objectives.
Delight Customers
- Promote friendly relations with customers including local businesses, trade organizations and service clubs. Participate in community activities to increase the Bank’s visibility and to enhance new business opportunities.
- Ensure excellence in customer service by providing service to customers and prospective customers on various banking matters.
- Provide sales and servicing of Bank’s products and services. Researches and resolves customer issues and complaints.
- Maintain office building, grounds, equipment and fixtures to project a professional image that attracts business.
- Administer daily supervision over banking center staff to ensure proper functioning of day-to-day operations, including opening and closing procedures, vault activities, cash levels and inventory supply.
- Perform various administrative aspects including, but not limited to, budgeting, reviewing delinquent deposit accounts and taking appropriate action to collect and bring accounts current, management of cash items, control of over/short by staff.
- Ensure accountability for audit integrity, risk management and security of the branch.
- Ensure banking center's compliance with company's policies and procedures; provides training as necessary.
- Maintain security, compliance and operational programs and procedures relevant to the specific location.
- Meet or exceed branch audit goals.
- Ensure year-over-year profitability through effective management of branch revenue production and profitability
- Meet or exceed company objectives as defined by growth in deposits, loans, number of households and household penetration.
- Support portfolio growth by identifying cross-sell opportunities and provide coaching to deepen relationships and increase client acquisition and retention.
Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Bachelor’s degree in business administration, finance or related field or equivalent experience and training.
- Minimum of two years’ general banking experience.
- Knowledgeable background of the Bank’s procedures and policies regarding all banking functions and regulatory compliance requirements.
- Strong organizational skills and attention to detail.
- Strong customer service orientation.
- Ability to think critically and use good, sound judgment in decision making.
- Ability to promote, sell and cross-sell banking products and meet referral and production goals.
- Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Must understand and comply with company policies and procedures.
- Ability to deal with several abstract or concrete variables simultaneously.
- Ability to oversee goals and projects and ensure they are completed in a timely manner.
- Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions.
- Ability to accurately and quickly complete standard mathematical calculations.
- Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
- Ability to interpret various ratios and relationships inherent in common or specialized financial reports.
- Ability to project future results or consequences from different alternatives or variables.
- Ability to use a calculator, computer and applicable software.
- Ability to use Microsoft Internet Explorer and Microsoft Office programs, specifically Word, Outlook and Excel.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must have the ability to lift and carry 25 pounds for a distance of 50 feet.
Experience
Required- • Minimum of two years’ general banking experience. • Knowledgeable background of the Bank’s procedures and policies regarding all banking functions and regulatory compliance requirements.
Education
Preferred- Bachelors or better in Business Administration or related field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $23
