Client Advisor

Turn your calling into a career at Baptist Children's Homes of NC!

OUR MISSION: Sharing hope... changing lives.
OUR VISION: To provide the highest quality of Christian services to children, adults, and families in a caring culture of measurable excellence.
FOUNDED: November 11, 1885 by John Mills in Thomasville, North Carolina.
WHERE WE SERVE: We serve all 100 North Carolina counties and operate locations in 30 communities throughout North Carolina, South Carolina and Guatemala.

Greater Vision Outreach offers food and clothing distribution, health and education programs, and referral and preventive services for vulnerable families in the community.

Greater Vision assists clients by providing direct service as well as referrals to other community resources. Greater Vision also works to enhance the services of community non-profits by facilitating and distributing large donations, creating partnerships to improve communication and ministry efficiency, and supporting community outreach
efforts.

Job Title: Part-time Client Advisor
Location: Thomasville, NC
Method to apply: bchcareers.org

SUMMARY
The Client Advisor is responsible for working one-on-one with clients, performing intake with new clients, assisting clients with goal setting and effective client action plans, mentoring clients through the self-sufficiency process, and managing the client appointment process from beginning to end. They will also assist with training interns and volunteers to perform the role of client advisor.

QUALIFICATIONS:

• Meet general employment qualifications as outlined in the Agency's personnel policies.
• High school diploma or equivalent.
• High degree of skill in nonverbal, oral and written communications.
• Must be proficient in the use of a computer and software applications to enter client data and manage client information.
• Has the ability to relate to people and to function as a member of the ministry team.
• Must be organized and able to manage and complete multiple tasks and work independently.
• Ability to work a flexible schedule as needed including occasional evenings and weekends when based on client needs.
• Has the knowledge and skills to fulfill job responsibilities.
• Manifests in daily action a Christian spirit and lifestyle by incorporating Baptist Children's Homes core values and philosophy.

Professionalism/Teamwork:

• Must be passionate about servant evangelism and ministry to local and statewide communities
• Possesses strong interpersonal skills and an awareness of cultural/relational sensitivities
• Proven experience with effective communication and collaboration skills
• Strong organizational skills with attention to details
• Demonstrates skills and abilities to conduct one's self in a calm and professional demeanor when dealing with the public and/or with difficult situations
• Represents the agency to various individuals, groups, and public in a professional manner
• Maintains professional standards as set by the agency
• Respects the cultural and socioeconomic diversity of community members and families that are served by the Outreach Ministry and strives to create positive relationships both within BCH and in the community
• Participates in the agency's Performance Quality Improvement (PQI) program as needed

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Daily Responsibilities:

• Assists clients in completing the application process
• Ministers to clients as needed or when appropriate
• Compiles a list of comprehensive needs based on client assessments
• Completes vouchers for Market Place and Food based on client needs
• Communicates with outside referral agencies to assist clients as needed
• Creates a Client Action Plan with the client, outlining steps needed to achieve goals
• Ensures all interactions with individuals are maintained with confidentiality except required by law to report
• Ensures any required documentation of services is noted and/or recorded in the Charity Tracker Database

Knowledge/Training:

• Demonstrates a working knowledge and understanding of

1. the Agency's structures, services, policies and procedures;
2. job performance requirements;
3. related jobs

• Has a body of knowledge and skills necessary to carry out the responsibilities of the position
• Occupational hazards and safety precautions
• Participates in staff training opportunities provided by the Agency and any other agencies as requested by the supervisor, and/or required by the State of North Carolina

Supervisory:

• Works under the direct supervision of the Director of the Bob & Carolyn Tucker Greater Vision Outreach Ministry
• Participates in 90-day and annual performance evaluations
• Cooperates with supervisor in establishing performance goals and objectives
• Communicates with and keeps supervisor informed and requests conferences as needed
• Participates in staff training as requested by the supervisor
• Works in a cooperative relationship with volunteers and the community by representing the agency in a professional, objective and positive manner

Job Type: Part-time

Work Location: In person