What are the responsibilities and job description for the REFERRAL TRIAGE COORDINATOR position at Baptist Health Care?
Overview :
The Referral Triage Coordinator at Andrews Institute is responsible for the coordination, placement and follow-up of patient appointments for multiple physicians in multiple specialties. Answers 24 multi-line phone system while being able to prioritize calls and appropriately triage cases under pressure. Obtains and electronically inputs all patient demographics, schedules appointments using multiple electronic medical record systems, ensures equitable physician distribution, and provides follow-up to patients and referral sources. Ensures good working relationship with physician offices and referrals sources to increase referrals and resolve complaints. Tracks access statistics for monthly reports and updates physician protocols and insurance information. Performs case management services for out-of-town patients. Assists in providing operational and managerial support as needed.
The person in this position works under general supervision, is responsible for various shifts, may be subject to over 40 hours per week and / or callback as required, and may also be required to remain on campus immediately before, during, and after severe weather and / or disasters.
Qualifications :
- High School Diploma or General Education Degree required.
- One year of experience in healthcare or medical office.
- Proficient in computer software programs, including Microsoft Excel, and Word.
- Ability to communicate clearly, efficiently, and effectively.
- Ability to multi-task in high stress situations.
- Strong customer relations experience.
- Maintains accuracy and organization of clerical data while adhering to HIPPA.
- Perform basic medical research to triage cases appropriately.
- Ability to learn quickly and remain flexible with changing protocols.
