Director Physician Practice, Marcus Neuro Institute

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in.

Description:

Leads, implements, and manages operational initiatives in support of all Baptist Health practices. Facilitates meetings with diverse groups of stakeholders, providing strategic analysis, and assessments for clients, leaders, or Revenue Cycle counterparts. The Patient Access Operations Director is a cross-functional leader who oversees relevant Patient Access leaders/departments including metrics, KPIs, budget development, process improvement, personnel issues, etc. Interprets policies and procedures, recommends changes as appropriate, and provides relevant feedback to senior executives. Must have a command of organizational agility, be collaborative and assertive, and have experience working to complete projects across various departments, entities, and specialties. Provides creative and strategic foresight to plan effectively for healthcare industry trends and react to unforeseen changes. Collaborates with various product line leaders and executives to enhance operational effectiveness and efficiencies for optimal financial and patient experience outcomes. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Estimated salary range for this position is $131853.24 - $171409.21 / year depending on experience.

Qualifications:

Degrees:

• Masters.

Additional Qualifications:

• Master‘s Degree in Healthcare preferred with a min of 6 yrs.
• exp in healthcare, preferably in Rev Cycle Mgmt, including a min of 5 yrs.
• leadership exp in a multi-hospital/physician system required.
• In lieu of Master‘s Degree, a min of 8 yrs.exp in healthcare, preferably in Rev Cycle Mgmt.,including a min of 7 yrs.
• leadership exp in a multi-hospital/physician system required.
• National Association of Healthcare Access Mgmt, American Association of Healthcare Administrative Mgmt, or Healthcare Financial Mgmt Association certification preferred.
• Creative foresight essential to plan effectively for healthcare industry trends & react to unforeseen changes.
• Strong leadership, analytical, critical thinking, problem solving, communication, & interpersonal skills.
• Ability to work in a fast-paced environment under tight deadlines.
• Able to work & collaborate with multiple stakeholders.
• Assists with the development of system wide standards for Patient Access functions to maximize efficiency/cost effectiveness.
• Experience with supporting/implementing large scale enterprise-wide system initiatives.
• Fosters & exemplifies high ethical standards & strategic practices to enhance the success of the organization.
• Articulates knowledge & understanding of organizational policies/procedures/systems.
• Bilingual English, Spanish/Creole.

EOE, including disability/vets