What are the responsibilities and job description for the Communications Specialist position at Baptist Health System KY & IN?
Job Description:
Job Title: Patient Access – Communications Specialist II
Part Time
Job Summary:
Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner. Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner. Provide information to walk-up visitors and patients in a courteous and professional manner. Job Description:
- Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need.
- Greet visitors in a professional and courteous manner.
- Consistently ensure positive customer interactions
- Manages difficult or emotional individual situations
- Responds promptly to individual needs
- Responds to requests for service and assistance
- Fulfills commitments to individuals
Requirements:
- High school diploma or equivalent
- One year customer service experience
- Comfortable using common computer applications
Benefits:
- Tuition Assistance reimbursement program
- Company paid Maternity and Paternity leave
- Bereavement Leave (includes pets)
- PTO Sell Back Program
- Compassionate Leave Sharing Program (PTO Donation)
- Employee Support Fund, for employees in need of emergency financial support
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.
