What are the responsibilities and job description for the Care Management Discharge Plan Coordinator, Case Management position at Baptist Hospital of Miami?
Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with 12 hospitals, more than 28,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Baptist Health is supported by philanthropy and committed to its faith-based charitable mission of medical excellence.
Our mission, vision, and values make us who we are at Baptist Health and are at the center of everything we do. At Baptist Health, we positively impact the human experience for patients, employees, and physicians. Our success comes from a culture of quality and dedication that is instilled into every member of the Baptist Health family.
This year, and for 24 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, based on employee feedback. We’ve also been recognized as one of America’s Most Innovative Companies and People Magazine included us in 50 Companies That Care. Based on the U.S. News & World Report 2024-2025 Best Hospital Rankings, Baptist Health is the most awarded healthcare system in South Florida, with its hospitals and institutes earning 45 high-performing honors.
But really, the reason we’re excited to come to work is the people.
Working together, we form personal connections with our colleagues that are stronger than most of us have experienced at other jobs. We develop caring relationships with our patients and their families that go beyond just delivering healthcare. After all, we know what it’s like to be in their shoes. Many of us have been patients here and have had family members as patients here. We’re committed to delivering quality care in the most compassionate way possible because we feel a personal stake in the outcomes. When it comes to caring for people, we’re all in.
Description:
Coordinates and manages a wide range of complex and high volume patient referrals to ensure continuity of post Discharge Care, as part of the Care Management Team. This position has a significant impact on patient throughput, length of stay, patient safety and patient satisfaction. Specific duties include frequent interactions with care managers, patients, payers, and community care providers, data entry and analysis related to insurance coverage and availability of resources, coordination of post discharge services including home health care, durable medical equipment, nursing homes, hospital transfers, transportation and services for the indigent population. Conducts post Discharge Follow-up Calls to assure post discharge services are being rendered and problem solves accordingly by contacting service providers to effect patient safety. Elicits feedback from patient/family regarding the services they received and communicates any reported dissatisfactions immediately to effect service recovery. Estimated pay range for this position is $18.59 - $22.49 / hour depending on experience.
Qualifications:
Degrees:
- High School,Cert,GED,Trn,Exper.
- Associate Degree preferred ; Prior experience in a healthcare setting ; prior additional education experience in discharge planning, billing utilization review, financial counseling or registration preferred.
- Ability to develop and maintain good working relationships.
- Ability to work in a high volume environment while maintaining high quality standards.
- Strong analytical and problem solving skills required.
- Excellent written legible and verbal English communication skills required.
- Ability to manage workload, set priorities, and operate with minimal direct supervision.
- Ability to handle moderately to highly complex problems or issues in standard and sometimes emergent situations.
- Secretarial experience, excellent communication skills; excellent customer service skills; computer skills with Microsoft Word; Minimum typing speed of 30 WPM required.
EOE, including disability/vets
Salary : $19 - $22
