What are the responsibilities and job description for the Receptionist position at Baptist Memorial Health Care?

Overview

Receptionist Hospital

Job Code

20178 FLSA Status

Job Family

ADMIN SUPPORT Job Description Title

Receptionist

Job Summary Answers incoming call to the clinic. Provides administrative support to the clinic. Performs other duties as assigned.

Job Responsibilities Job Responsibilities

Demonstrates knowledge and understanding of the importance of the patient medical record as it relates to documentating patient calls.
Demonstrates phone etiquette and proficiency while assessing the patients or family memebers needs when they call the clinic.
Completes assigned goals

Specifications Experience Description Minimum Required Preferred/Desired 3 months of administrative support experience. One year general office experience, preferably in a medical environment.

Education Description Minimum Required Preferred/Desired Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Training Description Minimum Required Preferred/Desired

Special Skills Description Minimum Required Preferred/Desired Basic computer literacy. Ability to navigate automated systems. Excellent customer service skills.

Licensure Description Minimum Required Preferred/Desired N/A

Reporting Relationships

Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager. Reporting Relationships No

Work Environment Functional Demands Label Short Description Full Description Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher) Medium High energy level Lift and carry 40-50lbs. Push/pull /- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient) Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer.

Functional Demands Rating Sedentary

Activity Level Throughout Workday Physical Activity Requirements - Sitting Frequent

Physical Activity Requirements - Standing Frequent

Physical Activity Requirements - Walking Frequent

Physical Activity Requirements - Climbing (e.g., stairs or ladders) Occasional

Physical Activity Requirements - Carry objects Occasional

Physical Activity Requirements - Push/Pull Occasional

Physical Activity Requirements - Twisting Occasional

Physical Activity Requirements - Bending Occasional

Physical Activity Requirements - Reaching Forward Occasional

Physical Activity Requirements - Reaching Overhead Occasional

Physical Activity Requirements - Squat/Kneel/Crawl Occasional

Physical Activity Requirements - Wrist position deviation Occasional

Physical Activity Requirements - Pinching/fine motor activities Occasional

Physical Activity Requirements - Keyboard use/repetitive motion Frequent

Physical Activity Requirements - Taste Or Smell

Physical Activity Requirements - Talk or hear Continuous

Sensory Requirements Color Discrimination Near Vision Far Vision Depth Perception Hearing Yes Accurate Accurate Minimal Minimal

Environmental Requirements - Blood-Borne Pathogens Not Anticipated

Environmental Requirements - Chemical Not Anticipated

Environmental Requirements - Airborne Communicable Diseases Not Anticipated

Environmental Requirements - Extreme Temperatures Not Anticipated

Environmental Requirements - Radiation Not Anticipated

Environmental Requirements - Uneven Surfaces or Elevations Not Anticipated

Environmental Requirements - Extreme Noise Levels Not Anticipated

Environmental Requirements - Dust/Particular Matter Anticipated

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