Manager-Revenue Cycle

Overview

Job Summary

Manages the Day to day operations of the revenue cycle department.

Responsibilities

• Manage the hiring, training, mentoring, and development of all direct employees.
• Manage the new hire onboarding and 90-day evaluation process to ensure new hires are progressing at an effective pace and implement corrective action plans as needed.
• Evaluate the new hire selection process regularly to determine if any changes need to be made in the screening or selection process.
• Conduct employee performance evaluations and implement corrective action plans as needed.
• Work with the Director in developing departmental and employee performance expectations.
• Coach and mentor Supervisors utilizing various techniques to maintain high performing teams.
• Meet and exceed all departmental production and quality performance expectations.
• Develop and update departmental policies and procedures.
• Participate in the functional design and development of role specific training that is relevant and necessary for the continuous development of the technical competencies of the team.
• Utilize Performance Management techniques to reinforce the right behaviors through the use of Positive Reinforcement.
• Communicate the departmental vision, policies, and goals.
• Communicate effectively with all levels of the organization to instill trust in the Revenue Cycle office.
• Serve as a change agent and reinforce Lean thinking.
• Use sound judgment in managing assigned duties to ensure departmental budget is being utilized wisely.
• Project and maintain a high level of ethics and personal integrity.
• Perform other duties as assigned.

Specifications

Experience

Minimum Required

• Seven or more years in a leadership role in a health care setting.

Preferred/Desired

• Leadership experience in a hospital or physician revenue cycle office

Education

Minimum Required

• High school diploma or equivalent.

Preferred/Desired

• Bachelor’s degree in Business, Healthcare Administration, or a related field

Training

Minimum Required

Preferred/Desired

Special Skills

Minimum Required

• • Problem solving, communication skills, creative thinking, resource management, analytical thinking, delegation and follow up skills, interpersonal skills, listening skills, organizational and presentation skills, problem solving skills, motivational skills, interviewing skills, and the ability to set measurable goals and monitor outcomes. • Proficient with Microsoft Word, Excel, and PowerPoint. • Superb verbal, written, and customer service skills.

Preferred/Desired

Licensure

Minimum Required

Preferred/Desired