What are the responsibilities and job description for the Patient Access Navigator position at Baptist Memorial Health Care?
Summary
Receive and assist patients, physicians, and/or visitors in a courteous, friendly, and professional manner. Perform all general clerical duties related to the efficient functioning of the department including, but not limited to, monitoring patient flow in waiting areas, assisting with patient paperwork, answering the telephone, and referring calls to the appropriate areas or individuals in the department. As applicable, assist with patient prep for procedures. Perform all other duties as assigned.
Responsibilities
Education
Preferred: Associate's Degree Preferred.
Minimum: High School Diploma or Equivalent Required.
Experience
Preferred: 2 years General-Executive Secretary/Administrative Assistance Preferred. 3 years Medical Staff Office Preferred.
Special Skills
Minimum: Type 35 wpm. Must be able to operate computer, copier, and other equipment pertinent to the position. Excellent communication and public relation skills required. Knowledge of medical terminology a plus.
About Baptist Memorial Health Care
At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.
At Baptist, We Offer
Position: 13298 - Navigator-Patient Access
Facility: MBMC - Hospital
Department: JS Breast Health Center MBMC
Category: Finance and Accounting
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:MS:Jackson
Located in the Jackson, MS metro area
Receive and assist patients, physicians, and/or visitors in a courteous, friendly, and professional manner. Perform all general clerical duties related to the efficient functioning of the department including, but not limited to, monitoring patient flow in waiting areas, assisting with patient paperwork, answering the telephone, and referring calls to the appropriate areas or individuals in the department. As applicable, assist with patient prep for procedures. Perform all other duties as assigned.
Responsibilities
- "Serves as the first contact for patients presenting for medical services. Greets patients, visually and verbally assesses patient for any accommodations they may require, and works with other Patient Access staff and/or medical staff to ensure a continuity of patient care during the registration process. 25 %
- Implements and maintains an accurate system for gathering and distributing patient information that is necessary for the efficient and timely flow of patients through the registration process. 20 %
- As applicable, adds scheduled patients to At a Glance and/or gathers necessary information from unscheduled patients to create a scheduled visit and then adds patient to At a Glance. As applicable, gathers patient information and performs a Quick Registration in Paragon to enable patient to be added to the tracking board. 20 %
- Receives, screens, and refers all incoming phone calls and visitors to ensure that accurate and timely department communication is facilitated and that the department(s) is represented in a positive manner. 15 %
- Continually assesses patient registration waiting areas for cleanliness and maintenance. Takes proper measures or contacts appropriate personnel to clean or maintain patient waiting areas as necessary to help ensure a positive patient experience. 10 %
- Maintain skill set and competencies to serve as a backup Patient Access Specialist as staffing needs require. As applicable, assist Patient Access staff and/or medical staff with requests necessary for discharging patients or transferring patients out of the department. 10 %"""
Education
Preferred: Associate's Degree Preferred.
Minimum: High School Diploma or Equivalent Required.
Experience
Preferred: 2 years General-Executive Secretary/Administrative Assistance Preferred. 3 years Medical Staff Office Preferred.
Special Skills
Minimum: Type 35 wpm. Must be able to operate computer, copier, and other equipment pertinent to the position. Excellent communication and public relation skills required. Knowledge of medical terminology a plus.
About Baptist Memorial Health Care
At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.
At Baptist, We Offer
- Competitive salaries
- Paid vacation/time off
- Continuing education opportunities
- Generous retirement plan
- Health insurance, including dental and vision
- Sick leave
- Service awards
- Free parking
- Short-term disability
- Life insurance
- Health care and dependent care spending accounts
- Education assistance/continuing education
- Employee referral program
Position: 13298 - Navigator-Patient Access
Facility: MBMC - Hospital
Department: JS Breast Health Center MBMC
Category: Finance and Accounting
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:MS:Jackson
Located in the Jackson, MS metro area
