What are the responsibilities and job description for the Supervisor-Central Patient Access - HS Centralized Patient Access Ctr Corporate position at Baptist Memorial Health Care?
Overview
Summary
Assist in the managing of the day to day operations, planning, measuring, and execution of the call center services to include Scheduling of Outpatient Services, receipt of paper and electronic Physician orders, Insurance Verification, Insurance Authorization and the Patient Pre-registration process to complete the financial clearance process. Accountable for assigned and delegated reports and completion. Assist the Director to ensure consistency in delivering services efficiently, timely, and great quality to all hospitals and physicians. Assist the Director to ensure the integrity of the processes and that federal and state compliance is met. Strives to reach and maintain department goals at the highest standard in all areas of responsibility, task, and patient satisfaction as set by Administration and Corporate expectation. Takes initiatives to improve processes, strives for positive customer outcomes. Leads by example.
Responsibilities
Assist the Manager with daily responsibility for the Centralized Patient Access Center. Provides leadership through facilitating visions/values through personal example and interaction with staff. Communicate policies and goals, which will result in enhanced employee skills, management, and leadership. Assist in overall financial/budgetary management of the departments through evaluation of services and analysis of departmental operations and implementation of workload standard, to identify opportunities for cost reduction and enhance profitability and optimal resource utilization. Demonstrates Service First characteristics to all. Sets example for department and other hospital personnel. Identifies opportunities for improvement resulting in enhanced service and customer satisfaction. Performs related accountabilities/responsibilities as required or directed.
Requirements, Preferences And Experience
Education
Minimum: Bachelor's degree in Healthcare Administration, Business/Management, Information Systems, or other Healthcare discipline equivalent years of work experience. OR equivalent years of relevant work experience.
Experience Preferred: Two plus years in a healthcare setting with supervisory experience.
Minimum: Two years in a customer service setting.
About Baptist Memorial Health Care
At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry?healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.
At Baptist, We Offer
Position: 12787 - Supervisor-Central Patient Access
Facility: BMH - Central Business Office
Department: HS Centralized Patient Access Ctr Corporate
Category: Leadership & Administration
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area
Summary
Assist in the managing of the day to day operations, planning, measuring, and execution of the call center services to include Scheduling of Outpatient Services, receipt of paper and electronic Physician orders, Insurance Verification, Insurance Authorization and the Patient Pre-registration process to complete the financial clearance process. Accountable for assigned and delegated reports and completion. Assist the Director to ensure consistency in delivering services efficiently, timely, and great quality to all hospitals and physicians. Assist the Director to ensure the integrity of the processes and that federal and state compliance is met. Strives to reach and maintain department goals at the highest standard in all areas of responsibility, task, and patient satisfaction as set by Administration and Corporate expectation. Takes initiatives to improve processes, strives for positive customer outcomes. Leads by example.
Responsibilities
Assist the Manager with daily responsibility for the Centralized Patient Access Center. Provides leadership through facilitating visions/values through personal example and interaction with staff. Communicate policies and goals, which will result in enhanced employee skills, management, and leadership. Assist in overall financial/budgetary management of the departments through evaluation of services and analysis of departmental operations and implementation of workload standard, to identify opportunities for cost reduction and enhance profitability and optimal resource utilization. Demonstrates Service First characteristics to all. Sets example for department and other hospital personnel. Identifies opportunities for improvement resulting in enhanced service and customer satisfaction. Performs related accountabilities/responsibilities as required or directed.
Requirements, Preferences And Experience
Education
Minimum: Bachelor's degree in Healthcare Administration, Business/Management, Information Systems, or other Healthcare discipline equivalent years of work experience. OR equivalent years of relevant work experience.
Experience Preferred: Two plus years in a healthcare setting with supervisory experience.
Minimum: Two years in a customer service setting.
About Baptist Memorial Health Care
At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry?healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.
At Baptist, We Offer
- Competitive salaries
- Paid vacation/time off
- Continuing education opportunities
- Generous retirement plan
- Health insurance, including dental and vision
- Sick leave
- Service awards
- Free parking
- Short-term disability
- Life insurance
- Health care and dependent care spending accounts
- Education assistance/continuing education
- Employee referral program
Position: 12787 - Supervisor-Central Patient Access
Facility: BMH - Central Business Office
Department: HS Centralized Patient Access Ctr Corporate
Category: Leadership & Administration
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area
