Patient Account Representative-Registration

About us

Baptist-Physicians' Surgery Center

Patient Account Representative in a fast-paced outpatient surgery facility.

The Patient Account Representative primary responsibilities will include but not limited to entering data, emailing, faxing, printing, filing, and tracking chart information. This position will also be cross trained in registration to verify the accuracy and completeness of patient clinical, demographic and insurance information upon admission of the patient. Must have strong organizational skills and be willing to provide excellent customer service.

Pay rate is based on years of experience.

• Assists with admission of patients to Pre-Operative area of surgery center. Performs duties as requested by Medical Doctors, Registered Nurses, or Clinical Manager.
• Verifies the accuracy and completeness of patient clinical, demographic and insurance information upon admission of the patient. Enters corrected patient information into the medical software system at the time of admission.
• Communicates patient and/or surgeon delays to the Associate Clinical Administrator, OR Manager or designated representative.
• Communicates with Clinical Manager, OR manager, or designated representative, as well as Surgery Schedulers, regarding any cancelled and/or altered procedures.
• Protects patient confidentiality and dignity by keeping patient charts in an inconspicuous location at the front desk; and, keeps discussion of a patient’s procedure(s) to a tone discernable only to the patient/legal guardian. Follows all laws as required by HIPAA.
• Maintains an orderly and secure system for storing patient charts at the front desk.
• Contact patients to inform of financial obligations (deposits/copays) and pre-register when able.
• Creates patient charts and ensures that all documentation such as H&Ps, tubal consents, etc. are provided from the doctors’ offices and are placed on chart prior to the admission.
• Protects continuity of care by providing staff with records from the patients’ previous visits within our facility when applicable.
• Maintains a presence at the Business Office desk at all times with the exception of breaks and lunch.
• Retrieves and forwards messages to the appropriate personnel.
• General management of the phone system.
• Cross-trains in scheduling, medical records, chart preparation and collections.
• Performs other clerical duties as directed by the Pre-Patient Access Supervisor under direction of the Business Office Manager.

Annual Performance Review Areas: Communication and Teamwork, Job Knowledge, Service and Satisfaction, Accountability/Productivity, Annual Attendance.

Employee Reward Core Values: Attitude, Excellence, Initiative, New Ideas, Quality, Teamwork

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and/or ability to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education, Experience, and Training Required:

Education: High School Diploma or equivalent.

Experience: 1 year related experience preferred

Incumbents not meeting these specifications have been grandfathered based on qualifications in effect prior to the date on page one of this document.

Skills and Abilities Required:

Comprehension of medical terminology

Ability to create, compose and edit written material

Ability to gather data, compile information and prepare reports

Ability to interpret and analyze

Strong interpersonal and communication skills

Database management skills

Skills in use of personal computers

Able to prioritize tasks

Able to work under pressure

Closed weekends and 6 major holidays

Medical office experience required

Job Type: Full-time

Pay: From $16.84 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Surgery

Schedule:

• Day shift
• Monday to Friday

Experience:

• Medical office: 1 year (Preferred)

Ability to Relocate:

• Suite 101 Lexington, KY 40503: Relocate before starting work (Required)

Work Location: In person

Salary : $17