Consumer/Resi Servicing Specialist

Responsibilities (Essential):

• Boarding and maintenance on all Consumer & Residential loans.
• Maintains customer escrow accounts and pays insurance, including PMI, and/or taxes for all accounts
• Maintains, reviews, and implements PMI cancellation requests
• Works with customers, via incoming/outgoing calls, or emails, with questions on escrow accounts.
• Provides training to new/existing team members
• Is a system administrator for Corelogic
• Assists with audits required by Freddie Mac
• Perform reporting functions for Freddie & FHLB
• Serve as a backup for various duties to ensure the department remains functioning at all times.
• Perform general data entry for and parameter changes on all Consumer & Residential loans.
• Perform customer research as requested by Bank branches or departments.
• Provide loan-related guidance to Bank branches and departments as needed.
• Identify, review and ensure compliance with the laws and regulations which affect assigned functional areas.
• Enthusiastically support the Bank’s Guiding Principles and Brand Behaviors.
• Adhere to federal regulatory requirements, such as the Anti-Money Laundering and Bank Secrecy Acts, and all established policies and procedures.
• Enthusiastically support the Bank’s Guiding Principles and Brand Behaviors.
• Adhere to federal regulatory requirements, such as the Anti-Money Laundering and Bank Secrecy Acts, and all established policies and procedures.

Responsibilities (Marginal):

• Perform other duties as requested.

Required Education & Experience:

• Minimum of a high school degree or the equivalent
• 5 years Banking experience, required.
• Demonstrated professional customer relations and communication skills
• The ability to receive and understand oral questions and written instructions, and the ability to apply them to assigned job responsibilities.
• The ability to analyze, interpret findings and results, and to draw logical conclusions in carrying out day-to-day assignments.
• The flexibility to learn and keep current with changing procedures and regulations, varying job assignments, technological advances, and new equipment.
• The ability to work as a positive team member in a fast-paced, high-volume environment and to manage multiple assignments.
• Working knowledge of Windows-based software programs is required.

Physical Demands and Work Environment:

Physical Demands: General office environment.

Work Environment: General office environment.  

Schedule Expectations:

Full time, 40 hour per week.

Required Travel:            

This position requires travel on a limited, as-needed basis.