What are the responsibilities and job description for the Deposit Quality Assurance Specialist I position at Bar Harbor Bankshares?
Position Summary:
Quality Assurance serves as a key control function for many areas of the Bank assuring proper documentation of accounts, loans and reporting. Quality Assurance is a vital part of the Bank’s Compliance Team.
The Quality Assurance Loan Specialist I must have general banking knowledge and have eye for detail. Knowledge of lending regulations, compliance and/or secondary market eligible loans is a plus.
Responsibilities (Essential):
- High Dollar and Two Signature Check Review
- Small Retail Loans Review
- Loan Modifications Review
- HELOC Review
- Rate Change Reviews
- Consistently meets established standards for first class customer service as outlined in the Bar Harbor Bank & Trust Brand Best Practices guide, and is engaged and curious about customer relationships.
- Communicates timely to supervisor with needed improvements to ensure facilities and grounds have a professional and welcoming appearance.
- Comprehend and adhere to federal banking regulations in accordance with Bar Harbor Bank & Trust’s policies and procedures.
Responsibilities (Marginal):
- Perform other duties as requested.
Required Education & Experience:
- Minimum of a high school degree or the equivalent
- Thorough knowledge of Bank products and services
- Understanding of cross-departmental functions
- Self-motivated with a demonstrated aptitude and desire for customer service.
- Embraces Brand Behaviors and Guiding Principles
- Active listening and communication skills, verbal and written; proven ability to adapt tone and techniques to best suit the audience
- Demonstrated ability to solve problems and acclimate quickly to changing priorities; multi-tasking
- Honesty and integrity
Physical Demands and Work Environment:
Physical Demands: General office environment. This role requires prolonged periods of sitting and looking at a computer screen; repetitive motion of wrists and fingers, as well as reaching over the counter; talking and hearing; the ability to lift/move 50 pound coin bags.
Work Environment: General office environment.
Schedule Expectations:
Monday – Friday 8-5
Required Travel:
Some travel may be required. Must be flexible to travel to other Bank locations as needed.
AAP/EEO Statement:
Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran. These are the requirements for an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
