What are the responsibilities and job description for the Guest Reservation Agent position at Bar W Guest Ranch?
General Responsibilities:
This role is one of the front lines of communication between future guests and the Bar W Guest Ranch. Excellent communication skills, the ability to close sales (book guests), and to understand our reservation systems are crucial skills to the success of this position.
Responsibilities Include:
● Respond to guest inquiries for winter stays via the Bar W website, third party websites, social media, phone calls and voicemails, etc. in a timely manner.
● Set proper expectations for guests as to the reality of the ranch.
● Keep all inquiries and maintain proper updates/notes/categories in Revenue Rocket.
● Explain the Bar W winter stays to potential guests.
● Book guests into the proper accommodations and packages for their stay.
● Book the guest into RezStream and process deposits.
● Forward guest cancellations/refund requests to Sales Manager
● Help resolve any guest billing issues.
● Shred any guest credit card information.
● Keep waitlists up-to-date for readiness of contacting.
● Book Trail Rides and Sleigh Rides.
● Process Check-In’s and Check-Out’s of winter guests.
● Cover one weekend day each week.
● Help cover phones.
● Help coordinate events as assigned by Sales Manager
● Crosstrain on package guests.
● Help cover inquiries during trade shows.
● Crosstrain on Guest Experience Coordinator role.
Personal requirements:
● Be the first connection the potential guest makes with the Bar W.
● Develop relationships with guests.
● Self-starter who can lead by example.
● Must have excellent people and communication skills.
● Be a team player.
● Live by the Bar W core values.
Must be responsible and let your supervisor know if you cannot get something done
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Food provided
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evenings as needed
- Rotating weekends
Experience:
- Guest services: 1 year (Required)
Ability to Relocate:
- Whitefish, MT 59937: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $19