Director - Residential Services (Erie)

Position Overview:

As the Director of Residential Services for the Erie region, you’ll play a pivotal leadership role at Barber National Institute. This position is responsible for overseeing the Residential Services Program, ensuring that our mission and values are embedded in all aspects of the program’s operations. You’ll lead a team that includes Associate Directors and Benefits Managers, with responsibilities spanning budget management, staffing, employee development, and innovative program enhancements.

This role requires independent decision-making, strategic planning, and collaboration across departments to drive sustainable growth and maintain compliance with all regulatory standards. Additionally, you’ll provide input on new service design, oversee capital assets, and uphold high-quality operational practices.

If you’re an experienced leader with a passion for driving impactful changes and supporting the community, we invite you to apply for this opportunity to make a difference at Barber National Institute.

Responsibilities:

• Leading team meetings to set and review objectives, addressing current challenges and celebrating achievements.
• Assuring that the philosophy and practices of the Institute are maintained in the Erie region while collaborating across Regional Residential Service Line programs to maintain consistency.
• Overseeing staffing needs, from recruiting and training to supporting staff development and engagement.
• Reviewing and approving budgets, managing expenses, and analyzing variances.
• Collaborating with senior leadership on program development, policy improvements, and innovation initiatives.
• Ensuring regulatory compliance through periodic on-site program reviews and maintaining strong relationships with local officials and regulatory bodies.
• Monitoring quality improvement metrics and addressing client satisfaction, communicating with families, and troubleshooting service-related issues.
• Working closely with other Residential Service regions to ensure alignment and consistency in practices.

Who You Are:

• You are a strategic, resourceful leader who’s passionate about guiding teams toward shared goals and fostering a culture of continuous improvement.
• Your strengths include data-driven decision-making, a commitment to consistent operational practices, and an ability to build strong relationships both within and outside the organization.
• You’re a proactive problem-solver who can thrive in a fast-paced environment and can communicate effectively across all levels.

Qualifications:

• Bachelor’s degree in a related field.
• At least 10 years of progressive experience in a leadership role; residential intellectual disability experience is required.
• Ability to be available evenings, weekends, and holidays.
• Proven expertise in strategic decision-making, data interpretation, and financial management.
• Strong organizational, planning, and project management skills.
• Exceptional communication abilities, with experience in public relations and government affairs.
• Valid driver’s license and good driving record.
• Eligibility for State Police Criminal Record Check and Child Abuse History Clearance.

Perks with a Purpose

Our benefits are created with YOU in mind.

Healthcare

• Highmark Medical and Mental Health
• Free Delta Dental Coverage
• Free Davis Vision Coverage
• Short & Long-Term Disability Insurance
• Healthcare Flexible Spending Account

Financial Well-being

• 401K Retirement Savings options
• On-Demand Pay
• Employee Referral Bonus program
• Student Loan Forgiveness
• College Scholarship & Tuition Discounts
• Employee Discounts

Life & Family Support

• Free Life Insurance
• Dependent Care Flexible Spending Account
• LifeSolutions Employee Assistance Program
• Erie Campus*- discounted on-site weekday childcare
• Employee discounts for select events and services

The Barber National Institute is a non-profit committed to its mission of providing the highest quality services for children and adults with autism, intellectual disabilities or behavioral health challenges and their families. Since our founding in 1952, we have evolved into a multi-faceted organization serving more than 6,200 individuals annually with a wide range of educational, vocational, residential, and behavioral health programs.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, protected veteran status, disability or any other legally protected status. If you need an accommodation to apply, please contact HR. EOE