What are the responsibilities and job description for the Appointment Scheduler position at Barbour & Floyd Medical Accociates?
Responsibilities:
Under the supervision of the Office Manager, and general oversight by the Program Director, the scheduler is responsible for scheduling medication provider appointments for all adult programs
Primary Duties:
1. Schedule all initial and follow up medical provider appointments.
2. Maintain information of all scheduled appointments in the providers google calendars and the Electronic Health Record.
3. Collaborate with treatment teams, managers, nurses, and providers to ensure timely and consistent scheduling of all initial and follow-up client appointments.
4. Collect data as assigned regarding client psychiatric appointments.
5. Conduct follow-up reminder calls to confirm all medical appointments and ensure clients are being seen on a consistent basis in collaboration with the treatment teams and program managers and directors.
6. Maintain timely communication with the treatment team, program managers, and directors when there are barriers to scheduling appointments.
7. Update any changes to schedules in the Google calendar and Electronic Health Record in real time and notify the team of changes where appropriate.
8. Utilize a customer service approach and effective communication skills when communicating with staff and clients. This involves utilizing active listening techniques, de-escalation skills, interpersonal skills to manage conflict, and managing frustrating situations with a positive attitude.
9. Ensure that all written communication via email to staff is done in a professional manner using proper grammar, and proofread all correspondence before sending.
10. Ensure any client who has canceled or did not show up for appointments is rescheduled within 2 business days.
11. Maintain a list of all pending initial evaluations, crisis clients, or priority clients, and ensure that these clients are adjudicated in a timely manner.
12. Review all referrals provided for medical appointments and confirm the accuracy of the information.
13. Verify the accuracy of clients' phone numbers and update the electronic health record when it has been changed.
14. Update the clients staff relationship to the provider once they have completed an initial evaluation with that provider. Update any changes to the staff relationship if the client is changed to a new provider.
15. Other administrative duties as assigned.
Environment/Working Conditions
1. Routine duties involve interacting with a variety of individuals within the agency, clients, and the community.
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2. Daily functions which may include exposure to clients/family members from various ethnic, cultural and socio-economic backgrounds, with communicable diseases and some may be prone to violence.
3. Strives to be flexible and adapt to change
4. Seeks opportunities to facilitate change and encourages others to do the same
5. Maintains a constructive and positive outlook
6. Travels to site locations and outside locations as needed or requested.
7. Position requires driving, valid driver’s license, a motor vehicle clearance, and proof of insurance is required and must be maintained throughout employment.
Additional regulatory, contractual, or local requirements may apply.
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Salary : $26