What are the responsibilities and job description for the Patient Care Coordinator position at Barbour Orthopaedics?
Duties :
- Patient Communication : Serve as the main point of contact for patients, ensuring they receive timely and accurate information regarding their appointments, treatment plans, and any other needs.
- Appointment Management : Oversee the scheduling and rescheduling of patient appointments, ensuring that all scheduling is completed efficiently and in a timely manner.
- Follow-Up : Conduct follow-up calls with patients to confirm appointments, check on their status, and address any questions or concerns they may have.
- Documentation : Maintain accurate and up-to-date records of patient interactions, appointments, and treatment progress within the patient management system.
- Coordination : Work closely with the clinical team to ensure that patient treatment plans are executed effectively and that any patient-specific requirements are met.
- Issue Resolution : Address and resolve any patient issues or concerns promptly, ensuring a high level of patient satisfaction.
- Compliance : Ensure that all patient interactions comply with relevant regulations and company policies.
- Metrics Reporting : Report weekly metrics on patient interactions, appointment status, and any issues encountered to the Practice Manager.
- Utilization of other skill sets (e.g. speak a foreign language, mastery of Microsoft office) maybe required.
- And any other responsibilities assigned by your manager.
Job Requirements :
Why Work for Us?
We offer competitive pay, paid holidays, paid time off, 401K with company match, free catered lunch every Wednesday, free parking, and you get your birthday off with pay.
