What are the responsibilities and job description for the Sales Coordinator position at Barco?
Job Description
Commercial Operations Coordinator
Imagine a way to see, sense, and share the intangible. It's what happens when big data becomes knowledge. When images become insight, and when experiences come to life. That's what Barco is all about. In a world where data and rich content are expanding exponentially, we empower our customers with inspired sight, sound, and sharing solutions to help them make meaningful connections. Together, we create brighter outcomes, around the world.
Barco, a global technology company, designs and develops networked visualization products for the Entertainment, Enterprise, and Healthcare markets. Barco has its own facilities for Sales & Marketing, Customer Support, R&D, and Manufacturing in Europe, North America, and APAC. Barco (NYSE Euronext Brussels : BAR) is active in more than 90 countries with 3,500 employees worldwide. For more information on Barco, please visit our website at www.barco.com
As a Barco associate, you will be part of high-performing teams that compete with integrity to deliver results to our customers, our shareholders and to each other. Barco offers a challenging workplace full of the most gifted and innovative professionals in the visualization industry, who are responsible for bringing technologically advanced products to life. We seek individuals with talent and the passion to grow in a culture built on vision, innovation, and the competitive spirit. We compete with integrity; we strive to outperform the competition through our focus on the customer, our trust in each other, and by providing the environment for individual opportunity and growth.
We are currently hiring a Commercial Operations Coordinator to join our Barco team. This individual will be located in our Duluth office.
Essential Duties and Responsibilities :
- Maintains relationships and favorable contacts with assigned accounts, sets up new account information and resolves customer issues / problems, and owns problem / requests to fruition / conclusion.
- Acts as the initial point of contact for sales orders. Gives priority to assigned accounts however will take any call that comes into the center and starts the process of solving the event. Informs account owner of the event.
- Is proficient in SAP in all areas such as order entry, customer service, RMA, and can fill in for each position when customer demands increase.
- Delegates for faster response to customer events.
- Verifies pricing is correct and invoicing is done daily. Depending on customer satisfaction, is empowered to make pricing decisions within a range.
- Compiles pertinent information for and generates accurate configurations and customer / end-user profiles in ERP system, recommends changes.
- Responsible to maintain a high level of product and program knowledge by reviewing and understanding written materials and utilization of SAP and partner / customer tools.
- Provides information on all significant sales opportunities.
- Responsible for collecting and providing all required information for accurate order processing and will reject or approve orders for entry into the system and communicate to customers.
- Responsible to maintain an industry-leading customer satisfaction rating by providing timely, professional, and accurate responses to customer / partner / end-user inquiries and requests.
- Escalates customer satisfaction issues to Customer Operation Management and Operations Organization. Will manage meetings with cross-functional groups and resolve issues related to customer satisfaction.
- Communicate on a regular basis with BDM sales teams regarding account issues, order status, shipment forecasts, and opportunities. Responsible for promoting Barco business philosophy business practices and core values to our customers and vendors.
- Accountable for order and sales KPI's per month.
Qualifications :
