What are the responsibilities and job description for the IT Support Technician position at Bard Manufacturing?
Job Description
Job Description
Bard Manufacturing Company, Inc., a leader in the HVAC industry, has an opening for an IT Support Technician at our facility located in Madison, GA . This role will require working four 10-hour shifts per week to align with the facility's operational schedule.
For over 110 years, Bard Manufacturing Company has been a family owned and operated company, leading the HVAC industry in the modular, classroom, equipment shelter, and other light commercial markets. With production facilities in Ohio, Georgia, and Mexico, we service our customers both nationwide and internationally by designing and manufacturing cutting-edge engineered products.
Role Overview :
The IT Support Technician is an operational technical support role focused on providing comprehensive IT assistance across the organization. This position is responsible for day-to-day technical support, system maintenance, and user assistance. The role combines hands-on technical work with user training and documentation, ensuring smooth operation of IT systems and positive user experiences.
Key Responsibilities :
- Identify and initiate resolutions to user problems and concerns associated with IT equipment and software.
- Plan and coordinate the purchase, installation and implementation of IT equipment and software according to department standards and procedures.
- Perform hardware and software installations, configurations and updates as needed.
- Perform basic network troubleshooting.
- Verify daily and monthly system backups.
- Maintain IT software and equipment registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained.
- Uphold the enterprise policy guidelines as well as recommend new and improved guidelines to ensure compatibility and better service for all users.
- Maintain current technical expertise in the rapidly changing area of IT and utilize state-of-the-art techniques when implementing IT solutions.
- Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.
- Fulfill departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation or education.
- Maintain a positive working relationship with all departments to optimize working relationships and communication.
- Assist users with company-approved AI tools and platforms
- Support implementation of AI-enhanced help desk solutions
- Participates in the team's weekend on-call rotation, providing critical technical support and emergency response outside standard business hours
- All other duties, as assigned.
The Ideal Candidate Will Have :
Benefits : What We Offer :
Join our team and enjoy a comprehensive benefits package designed to support your well-being and future :
Bard Manufacturing Company is an Equal Opportunity Employer
