What are the responsibilities and job description for the Customer Service Representative position at Bardi Heating, Cooling and Plumbing?
WE INVEST IN YOU – At Bardi Home Services, we hire winning attitudes and train for success!
Voted a top workplace in Atlanta, Bardi is THE place to work. We are a full-service residential HVAC, Plumbing and Electrical company. We are BBB accredited with an A rating. Our team provides homeowners with 5-star residential services, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, The Bardi team has achieved significant growth and continues to be engaged in exciting plans for the future. Our culture is built on working hard as a team and celebrating our wins.
PAY AND BENEFITS:
Hourly Base Pay: $20.00 – $23.00
Shift: Saturday - Wednesday, 9:00 AM to 6:00 PM
- Paid Holidays with no on-call; Paid Vacation;
- Medical, Dental, and Vision benefits packages
- 401k with company match at 2%
- Paid training, ongoing instruction and coaching
- Employee appreciation activities and events
- Extra incentive programs and bonuses
- Braves Season Tickets
PTO and Insurance benefits start after only 60 days.
THE OPPORTUNITY:
Join our team of optimizers! Start your career path with Bardi where you will be empowered to directly impact the Company’s success from day one and every day thereafter. Taking pride in delivering 5-star customer service will always be recognized and rewarded. This is definitely not your old school, 9-5 gig and definitely not your average call center and that’s just the way we like it!
Our goal as a department is to work hard, play hard and “book the call” to win every day!
THE RESPONSIBILITIES:
- Provide 5-star customer service every day. After all, without helping people we do not exist
- Accurately enter client information and to convert incoming calls into booked opportunities
- Take pride in the quality of work you create
- Communicate with our clients via electronic formats, live chat, portals, and email
- Manage clients satisfaction, with happy calls, cards and responding to reviews
- Be apart of a team where you are empowered to share ideas to improve processes and the customer experience
- Take ownership of each clients satisfaction from start to finish
- Have a great attitude and be willing to learn and grow every day
We are a Company with a strong growth plan, and you’ll have the opportunity to go as far as your winning attitude and hard work can take you!
THE QUALIFICATIONS:
- Strong verbal and written communication skills
- Proficient typist and easily adapt to new software applications
- Great attention to detail and accuracy
- Self-motivated individual who enjoys winning as a team
- Optimistic, enthusiastic, and people-centric focus
- Great problem-solving skills and ability to collaborate
Job Type: Full-time
Pay: From $20.00 – $23.00
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Equal Opportunity Employer
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Salary : $20 - $23
