What are the responsibilities and job description for the Assistant Front Office Manager position at BARDO Hotels?
LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as… how we want our team to feel every day.
LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel Leisure and Conde Nast Traveler . Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.
Overview
We are seeking an Assistant Front Office Manager for our luxury urban resort, Hotel Bardo Savannah. The Assistant Front Office Manager will support the day-to-day operations of the resort’s front office team, assisting in managing guest arrival and departure experiences and helping ensure each guest enjoys an unforgettable stay. This individual will work closely with the Director of Front Office to uphold Bardo’s elevated service standards and help create an atmosphere of anticipatory and thoughtful hospitality. The ideal candidate is passionate about service, leads by example, and thrives in a collaborative, high-energy environment.
Responsibilities
LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel Leisure and Conde Nast Traveler . Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.
Overview
We are seeking an Assistant Front Office Manager for our luxury urban resort, Hotel Bardo Savannah. The Assistant Front Office Manager will support the day-to-day operations of the resort’s front office team, assisting in managing guest arrival and departure experiences and helping ensure each guest enjoys an unforgettable stay. This individual will work closely with the Director of Front Office to uphold Bardo’s elevated service standards and help create an atmosphere of anticipatory and thoughtful hospitality. The ideal candidate is passionate about service, leads by example, and thrives in a collaborative, high-energy environment.
Responsibilities
- Support the operations of the front desk team
- Help ensure the quality and consistency of the guest experience
- Foster a positive and engaging work culture
- Collaborate and communicate with other hotel teams
- Assist with managing team members and scheduling
- Monitor occupancy trends and support revenue optimization efforts
- Respond effectively to guest requests, complaints, or concerns
- Maintain a clear understanding of safety and emergency procedures
- Passionate about hospitality and delivering elevated service in a luxury environment
- Proven ability to engage both guests and team members positively
- Strong written and verbal communication skills
- Professional appearance and excellent grooming standards
- Prior experience in luxury hotel guest services
- Problem-solving mindset and ability to work calmly under pressure
- Flexible schedule and willingness to work evenings, weekends, and holidays as needed
- Comfortable with reporting and supporting operational decisions in a timely manner
