What are the responsibilities and job description for the Reservations Manager position at BARDO Hotels?
LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as… how we want our team to feel every day.
LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel Leisure and Conde Nast Traveler . Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.
Overview
Hotel Bardo Savannah is seeking a Reservations Manager to play a key role in ensuring a smooth, thoughtful experience for our guests - starting long before they arrive. This property leader is responsible for managing reservations , edits, and guest communication, supporting our sales team with consortia and VIP bookings, and helping oversee the performance of our external call centers. The ideal candidate is organized, guest-focused, and confident working across departments to support both the guest experience and our revenue goals.
Responsibilities
LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel Leisure and Conde Nast Traveler . Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.
Overview
Hotel Bardo Savannah is seeking a Reservations Manager to play a key role in ensuring a smooth, thoughtful experience for our guests - starting long before they arrive. This property leader is responsible for managing reservations , edits, and guest communication, supporting our sales team with consortia and VIP bookings, and helping oversee the performance of our external call centers. The ideal candidate is organized, guest-focused, and confident working across departments to support both the guest experience and our revenue goals.
Responsibilities
- Manage incoming reservations calls and emails, with a focus on modifying existing bookings.
- Partner with our sales team to support and manage consortia and VIP reservations , ensuring accurate details and a seamless guest experience
- Monitor and support external call center teams to ensure they are aligned with hotel standards and expectations.
- Assist with troubleshooting issues related to reservations , rates, packages, and availability.
- Maintain up-to-date knowledge of room types, packages, blackout dates, and booking policies.
- Collaborate with the front office, revenue, and sales teams to ensure strong communication around upcoming arrivals and key bookings.
- Previous experience in hotel reservations or front office roles, with a strong understanding of the guest booking process.
- Experience with Opera Cloud.
- Strong written and verbal communication skills, including professional phone and email etiquette.
- Comfortable working across teams and handling a mix of guest-facing and behind-the-scenes responsibilities.
- Able to manage time effectively and handle multiple priorities in a fast-paced environment.
- A problem-solver with a guest-first mindset and high attention to detail.
