What are the responsibilities and job description for the Training Manager position at BARDO Hotels?
LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as… how we want our team to feel every day.
LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel Leisure and Conde Nast Traveler . Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.
Overview
We are seeking a Training Manager at Hotel Bardo Savannah , who will play a crucial role in shaping our learning strategy . This person is a dynamic leader, passionate about delivering exceptional service, and committed to driving brand experience and guest satisfaction through impactful training and development.
Responsibilities
LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel Leisure and Conde Nast Traveler . Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.
Overview
We are seeking a Training Manager at Hotel Bardo Savannah , who will play a crucial role in shaping our learning strategy . This person is a dynamic leader, passionate about delivering exceptional service, and committed to driving brand experience and guest satisfaction through impactful training and development.
Responsibilities
- Supports consistent service excellence by ensuring team members receive effective training, aligning with brand standards and expectations through the development of training initiatives, service breakdowns, and analysis of service trends.
- Delivers the New Hire and New Leader Orientation program to ensure all new hires are equipped with the tools and knowledge needed to thrive during their 90-day onboarding journey.
- Oversees the Certified Departmental Trainer Program, ensuring departmental trainers are well-prepared to guide and mentor team members.
- Collaborates with hotel leadership to identify performance gaps and recommend targeted learning solutions to enhance individual and team effectiveness.
- Manages all compliance and safety training requirements, ensuring timely and complete participation in all mandatory courses.
- Supports managers in crafting impactful development plans that emphasize hands-on, experience-based learning.
- Develops and maintains the annual training and development budget, ensuring all programs and resources are aligned with organizational goals.
- 1-2 years’ experience in a training position required
- Excellent communication and presentation skills
- Knowledge of LMS and e-learning platforms
- Experience in hotel operations, preferably luxury hospitality
- University degree or equivalent experience
