What are the responsibilities and job description for the Resource Manager - US position at BARE International?
INCUMBENT MUST RESIDE IN THE UNITED STATES AND HAVE AUTHORIZATION TO WORK FOR A US EMPLOYER.
Position Summary: Recruit, schedule, and coordinate independent contractors for customer experience projects. Provide coaching and assistance to evaluators. Manage projects statuses and ensure their timely and accurate completion.
Essential Duties:
- Recruit, coach, and schedule Independent Contractors (i.e. Auditors/Evaluators) to conduct projects in various industries.
- Contact evaluators about available evaluation projects via email, text, phone and other recruiting resources.
- Research and recommend new recruitment procedures, including new paid print or web postings, social media, or networking outlets.
- Determine success of sourcing efforts by tracking responses.
- Coordinate Auditor/Evaluators’ routes and timelines to align with project requirements while keeping costs within budget.
- Provide customer service to Auditors/Evaluators with questions, concerns, or technical problems.
- Collaborate with all stakeholders and summarize lessons-learned for operational improvement.
- Track project scheduling and confirm timely project completion.
- Ensure Auditor/Evaluator success by providing project-specific education or briefings.
- Schedule projects to the most qualified evaluators ensuring they meet and understand the goals and objectives of the applicable program.
- Follow-up with evaluators to ensure individual evaluation visits are completed on time and meet clients' objectives.
- Follow established quality control procedures to help detect and report fraudulent activity.
- Participate in team and company meetings.
- Perform other duties as assigned.
Required Education, Experience, & Skills:
- Bachelor’s degree or equivalent work experience.
- 1-2 years’ experience in a temporary agency or corporate recruiting role is ideal.
- Demonstrated proficiency with MS Office, particularly Outlook and Excel.
- Proficient mathematical skills for calculating evaluator fees, deductions, and bonuses.
- Ability to quickly learn BARE’s proprietary database systems, including having current knowledge of web-based database system navigation.
- Strong professional written and verbal communication skills.
- Demonstrated history of active listening and asking for clarification when needed.
- Proven ability to convey facts in writing using concepts and language the reader will best understand.
- Knowledge of customer service principles and best practices.
- Demonstrated ability to problem-solve and find creative solutions to challenges using available resources.
- Proven ability to respond to customer and team needs and to meet commitments.
- History of successfully managing multiple projects at different stages in a deadline-driven environment.
- Ability to take initiative, work independently, and demonstrate self-motivation and resourcefulness.
- Proven ability to diplomatically handle occasional challenging interpersonal interactions.
- Proven track record of achieving outstanding results with little-to-no direct oversight.
- History of taking personal responsibility for the quality and timeliness of work.
- Demonstrated ability to earn others’ trust and respect through consistent honesty and professionalism in all interactions.
- History of contributing to a positive team spirit.
INCUMBENT MUST RESIDE IN THE UNITED STATES AND HAVE AUTHORIZATION TO WORK FOR A US EMPLOYER.
BARE International would like to store your CV in its Bamboo HR Hiring database for 2 years for the purpose to provide you opportunities in case of similar openings within the BARE Group. Your data is handled by HR professionals of BARE International and is kept on servers at North America. Details about the Data handling at BARE can be obtained at BARE’s Privacy Policy. For questions or requests to revoke this consent you can any time contact us on our Data Privacy Webform.
Salary : $15 - $17
