Application Analyst IV, Cadence/Prelude & RTE, Full-time, Hybrid, NJ

Job Overview:

The Application Analyst IV is primarily responsible for supporting the design and build of the designated application. As an expert level analyst, they serve as resource for the other Analyst staff as well as operations and other customers. They work independently and ensure the prioritization of build, testing and projects as established by management are maintained and executed. The Application Analyst IV is responsible for the installation, upgrades and the configuration of the application. The Application Analyst IV takes on more of the complex coordination of customer support activities. The Application Analyst IV creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including advanced troubleshooting skills and support - these activities apply to implementation, upgrade, and maintenance initiatives. The Application Analyst IV is responsible for addressing customer or build issues, recommending mitigation plans and escalating more complex issues above their knowledge base. The Application Analyst IV also provides on-call support for the application through go-live and ongoing maintenance period.

Qualifications:

Required:

• 5 years of relevant work experience
• Associate's degree
• Demonstrated ability to support and develop the application and mentor others
• Knowledge of current clinical (or financial) system workflows and processes
• Ability to handle complex work independently

Preferred:

• 6 years prior system build experience
• 2 years of relevant experience functioning in a leadership capacity with leading teams and workgroups
• Bachelor's degree or equivalent years of relevant work experience
• knowledge of current clinical (or financial) system workflows and processes

Licenses and Certifications:

Epic Prelude, Cadence & RTE Certifications Required

Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable.

For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid

Essential Functions:

The Application Analyst IV is the primary support for the assigned application(s). In addition to the duties discussed in the Role Description, the Analyst is responsible for the following:

1) Executing Application Design and Build:

Designing and building the related application

Coordinates with Operations to optimize the design of the application's capabilities and workflows

Utilizes external resources for best practice builds and solutions

Performing a thorough review of all Foundation Build and operational requested content and workflows for application

Investigates, documents, and evaluates current state workflows as it pertains to build and offers technology solutions for workflow enhancements in collaboration with analyst peers, training staff and other stakeholders.

Building data fields, screens, templates, and customer-defined functionality, as required

Collaborates with the training team and others to ensure alignment between the proposed training curriculum and the system build.

Oversees and/or performs analysis of necessary application modifications

Takes initiative to offer solutions to complex issues - research performed

Following build standards and maintaining synchronization between environments in collaboration with environment team

Works with minimal to no supervision, demonstrates initiative and demonstrates self-direction

Acts as a resource for all analysts on the team

Identifies topics for Change Readiness demo's and creates documentation

2) Application Support:

Providing go-live support for customers on new applications, including functionality

Providing on-call support for application through go-live and post go-live

Representing application in Integrated Area Workgroups

Possesses expert knowledge of subject matter

Collaborates with customers, informatics on enhancement request requirements

Supporting continuous documentation of system modifications and updates

Handles complex issues

Assists Application Manager/Lead in Service Now ticket triage and assessment.

In conjunction with Application Lead and Manager, manages Service Now ticket SLA's

Takes initiative to problem solve within job scope

Shares knowledge functions as a mentor for staff

Validates work performed by newly certified or new work by level 1 & 2 Analysts as required

Keeps knowledge of industry trends, application enhancement and future impact to enterprise

3) Documentation and Communication:

Maintaining continued ticket communication with customers ongoing and with closing incident, catalog and enhancement tickets Must include details in ticket resolution/closing.

Contacting the customer regarding ticket resolution if resolved or unable to fill request.

Logging decisions and issues/risks in trackers during build/projects

Supporting application governance needs, including development of business case for decisions

Maintaining version control of workflows, issues/risks log, and decisions tracker

Supervising basic issues and roadblocks, escalating issues as needed

Communicating with supervisors to determine necessary escalations

Presents oral and written communication to project team

Excellent presentation skills

4) Project Management:

Recommending areas for process improvement

Develops future state materials

Project manages large and integrated items

Following the process for identification, tracking, resolution, and closure of all issues

Ensures that the team follows change control processes according to policy

Collaborates with team members across the department as well as operational staff

Develops test scripts and new systems, complying with version upgrades and system modifications

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.