What are the responsibilities and job description for the Client Engagement Team Manager - Cincinnati, OH position at Barnes, Dennig & Co., Ltd.?
Barnes Dennig Client Service Support – Client Engagement Team Manager
Build a Brighter Future – Together, with Barnes Dennig Client Service Support. The Client Service Support teams help power the firm’s success by providing high level administrative support, while ensuring administrative process efficiencies, high-quality client deliverables, effective communication and seamless coordination for client service professionals in the Assurance and Tax service lines.
The Client Engagement Team Manager plays a vital role with a unique variety of opportunities to add value to one of the region’s fastest-growing firms. Your client focus, team leadership, problem solving, creativity, curiosity, can-do spirit, and passion for developing team members makes you a great fit for our Client Service Support team. You will work both independently and in a dynamic team environment on a wide variety of projects, processes, and platforms, while leading and guiding team members critical to the firm’s success.
As a Client Engagement Team Manager for the Assurance and Tax functions, you will:
- Lead, organize, and guide client engagement team members in their day-to-day activities, while providing individual feedback and professional development to team members.
- Oversee and assist with the day-to-day support of administrative responsibilities, while ensuring all client engagement team processes and deadlines are completed in a timely and efficient manner meeting set deadlines.
- Monitor, review, and continuously improve internal client engagement team processes, procedures, and workflows to ensure optimal productivity and client service quality standards, while remaining compliant with industry regulations and deadlines.
- Identify areas for improvement in efficiencies, while overseeing the implementation of best practices to include technology and tools for process development and enhance client engagement team productivity.
- Interact with multiple internal and external organizational levels, take initiative, anticipate problems and formulate resolutions, exercise good judgment/decision making, prioritize and multi-task, work in a team environment and independently, while fostering a collaborative, positive, and inclusive work environment.
Qualifications:
- Bachelor's degree (business administration preferred) or equivalent experience required
- Relevant work experience such as: 5 years of previous experience working in an administrative function; 3 years focused on managing administrative personnel in a CPA firm or professional services environment
- Excellent technical skills required - MS Word, Excel, PowerPoint, Outlook, Proofreading and Internet; Experience with accounting software and tax processes preferred
- Ability to work 40 hours per week and flexibility to work overtime, as needed during peak busy times throughout the year
- Dependable and detail oriented (must be able to verify numerical and text accuracy)
- Positive and professional demeanor with a collaborative attitude focused on team success
- Proven skillset as it relates to: Leadership, customer service, verbal and written communication, organization, professionalism, etc.
- Ability to: interact with all levels inside and outside the organization, take initiative, anticipate problems and formulate resolutions, exercise good judgment/decision making, prioritize and multi-task, work in a team environment and independently, etc.
As one of the leading Certified Public Accounting and business consulting firms in Ohio, Kentucky and Indiana, serving closely held, growth-driven companies to achieve financial success with innovative ideas, personal attention and global resources, Barnes Dennig offers a strong compensation and benefits program, top technical leadership training, a mentor program, an Emerging Professional's network, a Women's Initiative, a focus on diversity, equity and inclusion, along with driving many philanthropic ventures, including an annual community outreach day, etc.
Known for being a unique firm, we have received numerous awards and recognition for our culture, talent, and service, including being named a Top Workplace, a Best Places to Work and a recipient of the Alfred P. Sloan Award for workplace flexibility.
Barnes Dennig is an equal opportunity employer with policies designed to ensure equal opportunities in recruitment, employment, promotion, compensation, training, and development without regard to race, color, sex, sexual orientation, age, religion or creed, disability, national origin, or any other protected status.
