What are the responsibilities and job description for the Technical Integration Analyst position at Barnes & Noble Education, Inc.?
Education - It's in Our DNA
At Barnes & Noble Education (“BNED”) we are dedicated to making tomorrow a better, more inclusive, and smarter world by servicing all who work in education. As a leading solutions provider for the education industry, we are committed to driving affordability, accessibility, and achievement at hundreds of academic institutions nationwide by ensuring millions of students are equipped for success in the classroom and beyond. Together, our teams work to elevate lives through education.
We are looking for an Technical Integration Analyst to join our dynamic team! As a Technical Integration Analyst you will be responsible for integrating Barnes & Noble College ("BNC") systems and services to university systems and assisting in projects that involve the BNC stores and their clients.
How You'll Make an Impact
- Advocate for our stores and continually champion BNC standards when engaged with our clients and external partners.
- Build and improve processes to support specific on-boarding tasks.
- Support existing business applications during and after client on-boarding.
- Become a subject matter expert understanding the needs of end-users.
- Troubleshoot and track issues as they arise to ensure resolution and completion.
- Provide feedback and suggestions on products, issues, processes, and procedures to enhance efficiency and continuous improvement.
- Participate in project planning and project coordination.
- Additional responsibilities as required.
What You'll Need to Succeed
- Bachelors Degree in Computer Science or the equivalent combination of education, training, or work experience
- Strong verbal and written communication skills
- Experience with providing technical client support
- Knowledge of Single Sign-On concepts preferred but not required
- Experience with database concepts, experience with SQL preferred but not required
- Knowledge of Student Information Systems (Banner, Colleague, Jenzabar, etc.) and/or Learning Management systems (Blackboard, Canvas, Moodle, etc.) preferred but not required
- Understanding of product development life cycle
- Knowledge of application software package implementation
- Knowledge of application integration
- Strong analytical, interpersonal, troubleshooting and problem resolution skills
- Ability to build and maintain partnerships at various staff and management levels and across various functions
NOTE: Candidates should reside within a commutable distance to either of our HQ office locations in Basking Ridge, NJ or Columbia, MO, as onsite work may be required in the future.
How We Elevate Our Employees
At BNED, we recognize that our employees are the driving force behind our success, and we’re committed to showing our appreciation through meaningful support. Our benefits package is designed to promote your well-being and help you succeed, offering medical, dental, and vision plans, a 401(k) match, life insurance, commuter benefits, paid time off, and other resources to support you both personally and professionally.
The hiring rate for this position is $26.40/hour.
Our Commitment to Diversity, Equity, & Inclusion
At Barnes & Noble Education we empower everyone. Our mission is to support students, faculty and schools, serving as a catalyst to meet the evolving needs of the education system and a new generation of students. That starts with fostering an environment for our employees where diversity and individuality is celebrated.
Barnes & Noble Education is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. In the spirit of inclusivity, qualified applicants will receive consideration for employment without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, protected veteran status, race, religion or sexual orientation.
Salary : $26
