What are the responsibilities and job description for the Customer Sales and Service Representative position at Barnes Supply Co?
Overview
We are seeking a motivated and enthusiastic Customer Service/Sales Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service while promoting our products and services. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to analyze customer needs effectively.
Duties
- Engage with customers through inbound and outbound calls to address inquiries and provide product information.
- Utilize data entry skills to maintain accurate customer records and update information in our database.
- Analyze customer feedback and interactions to identify opportunities for improvement in service delivery.
- Communicate clearly and effectively in English; multilingual or bilingual capabilities are a plus.
- Assist customers with troubleshooting and resolving issues related to products or services.
- Promote sales by identifying customer needs and recommending appropriate solutions.
- Collaborate with team members to enhance customer experience and achieve sales targets.
- Maintain a professional office environment while managing multiple tasks efficiently.
Qualifications
- Proven experience in a call center or customer service environment is preferred.
- Strong verbal communication skills with the ability to articulate ideas clearly.
- Proficient typing skills with attention to detail for accurate data entry.
- Ability to analyze information and provide solutions based on customer needs.
- Bilingual or multilingual candidates are highly desirable, enhancing our ability to serve diverse customers.
- A positive attitude, strong work ethic, and ability to work independently as well as part of a team.
- Familiarity with office software applications is beneficial.
Join us in delivering outstanding customer service while driving sales growth. We look forward to welcoming a dedicated Customer Service/Sales Representative who is ready to make an impact!
Job Type: Full-time
Pay: $44,975.00 - $53,017.00 per year
Shift:
- Day shift
Ability to Commute:
- Durham, NC 27705 (Preferred)
Ability to Relocate:
- Durham, NC 27705: Relocate before starting work (Preferred)
Work Location: In person
Salary : $44,975 - $53,017
