What are the responsibilities and job description for the Licensed Insurance Customer Service Rep position at Barr Associates LLC?
Job Description
Job Description
The Customer Service Representative is the cornerstone of exceptional customer experiences in our Allstate agency. As a CSR, you will assist clients with their insurance needs, resolve inquiries, and ensure customer satisfaction, fostering long-term relationships that contribute to the agencys success.
Base salary will start at $32,000-$38,000.00 with a highly incentivized bonus schedule.
Benefits
Annual Base Salary Bonus Opportunities
Paid Time Off (PTO)
Work from Home
Flexible Schedule
Health Insurance
Mon-Fri Schedule
Career Growth Opportunities
Hands on Training
Parental Leave
Professional Work Environment
Bonus Opportunities
Team Building Activities
Flexible Hours
Hands-On Training
Mentorship with Established Agent
Long-Term Career Growth
Advancement Opportunities
Base Salary Plus Commissions
Responsibilities
- Provide outstanding customer service by handling inquiries via phone, email, or in-person visits.
- Resolve billing issues, answer policy questions, and process service requests.
- Assist clients with policy changes, renewals, and claims reporting.
- Ensure accurate documentation of client interactions and updates in the agencys CRM system.
- Identify opportunities for cross-selling or bundling additional insurance products.
- Forward leads and opportunities to sales agents.
- Manage office tasks such as filing, data entry, and scheduling.
- Monitor customer accounts to ensure timely payments and renewals.
- Compliance :
- Adhere to Allstates underwriting guidelines and state insurance regulations.
- Maintain confidentiality of client information.
Requirements
Salary : $32,000 - $38,000
