What are the responsibilities and job description for the Front Desk | Client Care Associate position at barre3?
The Front Desk Sales / Client Care Associate is responsible for ensuring strong client relations while maintaining an organized, clean, and welcoming studio atmosphere; with a strong focus on sales, membership, leading by example, and imprinting on other staff.
Responsibilities
- Build strong client relations with barre3 clients while maintaining a warm and supportive environment
- Execute strong communication skills and a professional presence to staff and clients
- See and act on opportunities to sell memberships, retail and class packages; while also modeling best practices around selling to other team members
- Assist studio manager and owner in writing client correspondence, staff and info email accounts, text outreach and other communication
- Maintain a clean, sanitary and organized studio atmosphere at all times
- Prepare the studio for the AM and/or PM classes and front desk shift
- Help with in-studio events and off-site events as needed
Qualifications
Provide enlightened hospitality with a client-first mentality. Must possess excellent listening, verbal and written communication skills. Ability to multi-task and work in a fast-paced environment. Must demonstrate initiative, self-motivation, adaptability and flexibility. Must possess strong interpersonal, sales, organizational, attention to detail, analytical, decision-making and problem-solving skills. Must display empathy while maintaining firm boundaries. Ability to work independently while developing and fostering critical interdepartmental relationships.
