General Manager- Commercial Door Distributor

Job Title: General Manager – San Francisco Office
Location: San Francisco, CA
Industry: Commercial Doors, Automatic Gates, and Loading Dock Systems

About Us

R&S is a leading provider of commercial rolling doors, automatic gates, and loading dock solutions across the Bay Area. With decades of industry expertise and a reputation for high-quality service, our San Francisco office is a busy and essential branch of our operations. We're currently seeking a hands-on, experienced General Manager to lead and elevate our San Francisco team.

Position Overview

The General Manager (GM) will oversee all aspects of our San Francisco operations, ensuring smooth day-to-day functioning while driving growth and efficiency. This is a highly visible leadership role suited for someone who is both strategic and operational—able to manage teams, handle customers, and jump into the field when necessary. You'll supervise a team of ~15, manage project workflows, assist with estimates, and ensure exceptional service delivery.

Key Responsibilities

• Team Leadership & Oversight
• Supervise a team of ~15 employees: 2 estimators, 3 office staff, and 4–5 service vehicles
• Foster a collaborative, accountable, and customer-focused office culture
• Work closely with support from two experienced GMs from nearby branches
• Operations & Project Management
• Oversee daily service calls, repairs, installations, and estimate scheduling (approx. 20 tasks/day)

• Help with estimates and site assessments; occasionally work in the field
• Monitor and manage inventory; order materials as needed
• Ensure accurate and timely job costing, invoicing, and use of service management software (e.g., Job Files, Service Titan, etc. )
• Customer & Vendor Relations
• Navigate the unique challenges of the San Francisco market and clientele
• Manage vendor relationships, supply chains, and customer service issues
• Support business development and uphold company reputation for quality and reliability
• Financial & Strategic Leadership
• Review and interpret financial statements
• Maintain profitability through proper margin calculations and efficient scheduling
• Participate in budgeting, forecasting, and long-term planning
• HR & Compliance
• Handle local HR tasks including hiring, scheduling, and performance management
• Ensure compliance with safety regulations and city-specific job requirements
• Champion a professional, respectful, and growth-oriented workplace

Qualifications

• Minimum 5 years of field experience in commercial doors, automatic gates, or related industry
• 3–5 years of estimating experience with strong technical knowledge of door/gate/dock systems
• Prior General Manager or senior operational leadership experience required
• Strong leadership, communication, and interpersonal skills
• Proficiency with service management and CRM tools such as Job Files, Service Titan, etc.
• Hands-on, proactive approach with a high level of accountability and initiative
• Experience managing and motivating teams in fast-paced, service-driven environments
• Understanding of inventory control, project workflows, and customer service in a high-demand urban market like San Francisco

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Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift

Ability to Commute:

• San Francisco, CA 94129 (Required)

Ability to Relocate:

• San Francisco, CA 94129: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000 - $90,000