What are the responsibilities and job description for the Cust Svc / Help Desk Tech Support position at Barrington Staffing Services?
Job Description
Job Description
Blended role : Customer Service and Help Desk Technician-working directly with sales and clients.
Assist with all software and app solutions, work with Engineers and the Sales team to optimize solutions. Build strong relationships with the customers (mostly by phone) to have a great technical support team to assist them, and solve product issue quickly.
- Writes technical manuals for software and app solutions and proficient in software installation and usage.
- Train customers on software and app solutions.
Database : Assists IT to maintain technical support management and tracking system.
Knowledge / Skills : Familiar with MS SQL and MS ACESS database. Time management is extremely important you will need strong analytical and problem-solving skills and strong ability on technical writing.
Temp to Hire, Full time Monday through Friday, Excellent company to work for. Great benefits offered once hired on to the client's company : Health, Vision, Dental Insurance, 401k and Flexible Spending Account.
24 to $27 per hour. Temporary-to-hire opportunity. Benefits once hired as a regular staff member.
8 : 30-5 : 30 Monday to Friday.
Salary : $24 - $27