What are the responsibilities and job description for the Customer Support / System Administrator position at Barrios Technology?
Overview
Our long-term client relationship with NASA has led to a need for a Customer Support / System Administrator on the Human Space Flight Technical Integration (HSFTIC) contract at Marshall Flight Space Center (Huntsville, AL).
Building on more than four decades of experience in providing innovative integration solutions for government and commercial space programs, Barrios offers an extensive range of engineering, software, and related technology integration services in support of the aerospace community. As a woman-owned and operated small business, we are a people-focused company that supports professional development, while working to ensure that you maintain a healthy work-life balance.
Barrios employees actively participate in the growth of the commercial spaceflight industry through our partnerships with companies leading commercial space development, as well as successfully supporting NASA as our primary government customer. Our long history supporting Low Earth Orbit (LEO) on the International Space Station, and now Commercial LEO, lays the groundwork for future missions to the Moon through our work on Orion, Gateway, and the Space Launch System.
Responsibilities
The NASA Russia Services Team is seeking a Customer Support/System Administrator.
The Customer Support / System Administrator will:
- Provide Customer Support and System Administration of NASA IT Services in Moscow, Russia in support of the International Space Station project.
- Assist with daily operations and assist with all matters related to these international services, including customer defined changes, technology refresh, diagnostic support using analysis tools, reporting metrics of performance, and network security documentation.
- Interact with team lead and peers on a daily basis and interact w/customers.
- Perform other duties as required.
Qualifications
Required Education/Experience/Skills:
- BS Degree in a related field (CS, CIS, MIS, etc.) from an accredited college or university, plus ten (10) years of related experience in customer support related to IT services.
- Must be familiar with Windows 10/11, Office Suite, and demonstrate positive written and oral skills.
- Possess current or be able to obtain valid Passport for international travel and be able to travel to Russia.
Preferences:
- IT Support / Admin Skills related to Windows Servers, Windows 10/11, Dell workstations, Dell laptops, HP Printers, Scanners, Apple Mobile Devices.
Essential Requirements:
- Must be a U.S. Citizen and successfully complete a U.S. government background investigation.
- Post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol as outlined in our Drug Free Workplace policy.
- Work may involve sitting for extended periods.
- May require lifting and carrying up to 25 lb.
- Must have sufficient mobility to enter areas of test facilities where necessary.
- Generally, an office environment, but can involve inside or outside work depending on task.
- Standard office equipment (PC, telephone, fax, etc.)
- Regular attendance in accordance with established work schedule is critical.
- Ability to work outside normal schedule and adjust schedule to meet peak periods and surge requirements when required.
- Must be able to work in a team atmosphere.
- Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation.
- Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.
- This position may require some commuting and traveling to other installations as needed.
Don’t miss out on this great opportunity; for immediate consideration, apply now!
Barrios Technology is a drug-free workplace, which is imperative to the health and safety of all employees and is required as a condition of receiving contracts from federal agencies. Please remember that regardless of the legalization of marijuana in several states, possession and use continues to be illegal under the federal Controlled Substances Act. This includes the use of some CBD products. A post-offer, pre-employment drug test is a condition of employment.
