What are the responsibilities and job description for the Desk Side Support Technician (J33125) position at Barrister Global Services Network INC?
Desk Side Support Technician
Company Description
Barrister provides multi-vendor hardware computer services, specializing in both in-warranty and
out-of-warranty equipment. With over 25 years of experience, we serve some of North America's
largest IT companies and direct commercial accounts, offering comprehensive support for various
equipment types. We manage 15,000 certified technicians, servicing over 252,000 locations
across the U.S., Canada, and Puerto Rico.
We are looking for a qualified candidate to provide onsite Deskside Support to one of our largest
clients.
Compensation
- Job Type: Full Time
- Rate: $25 per hour – Onsite time only
- Workdays: Monday through Friday
- Work Hours: 8:00 AM – 5:00 PM
Job Responsibilities
- Provide on-site Desk Side Support for our client.
- Manage installation, repair, maintenance, and testing of equipment.
- Diagnose errors or technical issues and identify appropriate solutions.
- Produce detailed and timely service reports.
- Document processes and procedures.
- Adhere to company protocols and field procedures.
- Collaborate with the technical team and share information.
- Build and maintain positive customer relationships.
- Comprehend customer requirements and provide recommendations.
Additional Information
- Service events are on-site at the customers location
- Technicians are required to return unused or broken parts using a prepaid shipping label.
Qualifications
- Proven Desktop/Deskside Support service experience.
- Ability to troubleshoot, test, repair, and service technical equipment.
- English literacy.
- Ability to work flexible shifts and adapt to changing schedules.
- Familiarity with mobile tools and applications.
- Technical degree or certification.
Work System
- Technicians are notified via BAM, our web-based Call Management System, with details of service requirements (equipment, time, and location).
Job Type: Full-time
Pay: $25.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $25
