Emergency 911 Dispatcher

Position Summary

This position provides critical assistance to the public by dispatching Police, Fire, or Emergency Medical Services; and to provide responsive, courteous and efficient service to County residents and the general public.

Essential Functions

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.

1. Using a computer aided dispatch system, receives emergency calls for service from the public requesting police, fire, emergency medical or other service; determines nature and location of emergency, determine priorities, and dispatches necessary emergency units in accordance with established procedures. 

2. Transmits and receives messages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals and other communications equipment.

3. Maintains contact with all units on duty; maintains status and location of police and fire units.

4. Monitors activities of department staff as well as other emergency service providers and takes appropriate action toward aiding any person exposed to danger or any situation where danger might be impending.

5. Inquires, enters, updates, interprets, verifies, receives and disseminates information from national, state, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property and restraining orders; monitor several complex public safety radio frequencies.

6. Operate public safety communications systems, radio dispatch consoles, and other associated equipment.

7. Maintains contact with callers when required.

8. Provide Basic life support instructions following the National Academy of Emergency Medical Dispatch (NAED).

9. Provide scene safety instructions to callers who are involved in high risk situations until first responders or law enforcement officers are on scene.

10. Answers non-emergency calls for assistance.

11. Creates and maintain accurate records providing documentation for all events and occurrences within the Communications Center.

12. Interprets messages, analyze distances and time periods and communicate the same to others.

13. Assists Lead Communication Officer in training, direction, coordination and evaluation of the activities of trainees.

14. Provides needed backup to other staff members during periods of absence and during peak workloads as directed.

15. Other duties as assigned.

Knowledge, Skills, and Abilities

· Ability to use GPS and GIS data relating to county landmarks, roads, and businesses.

· Ability to think and act quickly, accurately and calmly in emergency/stressful situations and handle traumatic details/information related to service calls.

· Ability to establish and maintain accurate records of assigned activities and operations.

· Ability to interpret and implement local policies and procedures; written instructions, general correspondence; federal, state, and local regulations.

· Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.

· Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision.

· Ability to think quickly, maintain self-control, and adapt to stressful situations.

· Knowledge of computer software including word processing, spreadsheet and database applications consistent for this position.

· Ability to perform mathematical calculations required of this position.

· Ability to communicate clearly, concisely and effectively in English in both written and verbal form.

· Skill in researching and understanding complex written materials.

· Ability to prepare and maintain accurate and concise records and reports.

· Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.

· Ability to handle sensitive interpersonal situations calmly and tactfully.

· Ability to maintain confidentiality and professionalism at all times.

· Ability to maintain effective working relationships with individuals within and outside the organization.

· Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provision of Open Records laws and other applicable state and federal statutes and regulations.

· Ability to work the allocated hours of the position and respond after hours as needed.

Required Education, Experience, Licensing, and Certifications

· High school diploma or equivalent.

· Minimum of six (6) months of experience in dispatching or in a customer service position demonstrating extensive telephone or personal contact with the public.

· Must have or obtain TIME System, CPR, and Emergency Medical Dispatch certification upon hire.

· Must successfully pass Pre-employment and Post- Offer Testing, including a background investigation, drug screen and psychological examination. Failure to pass these will result in the employment offer being revoked.

Physical and Work Environment

The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law.  Employees needing reasonable accommodation should discuss the request with the employee’s supervisor. 

· This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.

· Work has standard vision requirements.

· Vocal communication is required for expressing or exchanging ideas by means of the spoken word.

· Hearing is required to perceive information at normal spoken word levels.

· Work requires preparing and analyzing written or computer data and observing general surroundings and activities.

· Work has no exposure to environmental conditions.

· Work is generally in a moderately noisy office setting (e.g. business office, light traffic). 

· May require dealing with persons who are hostile, aggressive, abusive or violent, posing threatening conditions.

Job Type: Full-time

Pay: $26.36 - $34.78 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• 457(b)
• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Military leave
• On-the-job training
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift
• Evening shift
• Holidays
• Overnight shift
• Rotating shift
• Rotating weekends

Work Location: In person

Salary : $26 - $35