What are the responsibilities and job description for the PM Hotel Front Desk Agent position at Barrows House?
Our historic inns requires the talents and skills of an experienced Front Desk Agent. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. We want our guests to feel as though they can get anything they might want or need. We have an onsite restaurant and bar, which all strive to be very unique and personalized.
Responsibilities and Duties
- Welcome, register, and assign rooms and issue room keys or cards to the guests.
- Provide information about services available in the hotel and in the community.
- Verify customers’ credit and establish how the customer will pay for the accommodation.
- Promote and sell guest rooms.
- They review accounts of the guests who signs out.
- They receive payment for accounts.
- They advise housekeeping which rooms have been vacated and are ready for cleaning.
- They keep an inventory of rooms reservations
- They respond to reservation inquiries
- Answer telephones and take messages
- Work with social media
- Take dinner reservations and sometimes work as the host for the restaurant
- They deal with customer complaints or refer dissatisfied customers to a manager.
Qualifications and Skills
Associate degree preferred. 1 year experience preferred but will train the right person.
Job Types: Full-time, Part-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Food provided
- Retirement plan
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
Salary : $22