Manager, Business Relationship

Scope And Responsibilities

This position is part of the team that manages the relationship for The Hershey Company, Region North America’s largest customer, ensuring world-class service. The key job responsibility is to coordinate the efforts of BC cross functional activities, including Commercial Excellence (Pricing), Procurement, and CSD (Customer Supply & Delivery, including Quality & Customer Innovation & Tech Services).

Essential Functions

• External
• Maintain existing and grow new cross-functional relationships with the Hershey organization
• Lead the planning activities, including both short and long term forecast along with incremental project development
• Drive Continuous Improvement process to drive profitability improvements for both organizations
• Oversee the price renewal process, managing both BC and HSY activities to ensure timelines are met to facilitate optimal service levels
• Participate in Steering Committee meetings with leadership teams from both, supporting content development
• Coordinate with R&D innovation teams to facilitate innovation sessions and project development
• Drive Joint Core Management Team monthly meeting, preparing key slides and ensuring all issues are addressed
• Manage reconciliation process, driving alignment for both companies on what is included and settled on a bi-annual basis
• Internal
• Facilitate communication amongst key functions working on Hershey account, including CSD stakeholders
• Analyze raw material needs for Hershey production and work directly with all production plants to ensure accurate ingredient volumes are ordered from Hershey
• Manage one commercial analyst, responsible for pricing, accounts receivable and accounts payables balances, and commodity reconciliation
• Problem solve, ad hoc projects and challenges as they arrive, working cross functionally with sourcing, supply chain and quality as needed
  
  

Supervisory Responsibility

Manage one full-time salaried employee

Work Environment

This position operates in a professional office environment as well as field locations where customers are positioned and BC sites are located. Travel to these locations is required

Travel is expected to be less than 15%

Education And Work Experience

• Bachelor’s degree with 7-10 years of project management, supply chain, customer service, or account management experience
• Master’s degree is a plus but not a requirement
• Familiarity with working in a cross functional team environment with key stakeholders
• Project management skills; ability to manage timelines for customer projects
• Demonstrated quantitative skills; ability to quickly learn in a very fast paced business environment
• Ability to work independently and also as an effective contributor to organization goals
• Exercise professional conduct and sound judgment in all areas
  
  

Competencies

• Communication Proficiency – outstanding communication styles
• Customer/Client Focus – champion customers to achieve business goals but demonstrate balance for BC needs
• Project Management – ability to manage projects through completion within the organization.
• Problem Solving/Analysis – define problems and identify solutions quickly; capable of implementing by oneself
• Results Driven – takes personal initiative and demonstrates a bias for action
• Technical Capacity – learn products, pricing, etc. Ability to leverage this knowledge on projects
• Business Acumen – including quantitative analysis (in Excel) and understanding pricing
  
  

Additional Requirements

• Excellent computer skills in Microsoft Office Suite, specifically Excel and PowerPoint
• Experience with SAP platform a plus
  
  

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.