What are the responsibilities and job description for the Manager, Business Relationship position at Barry Callebaut?
Manager, Business Relationship
At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
This position is part of the team that manages the relationship for The Hershey Company, Region North America’s largest customer, ensuring world-class service. The key job responsibility is to coordinate the efforts of BC cross functional activities, including Commercial Excellence (Pricing), Procurement, and CSD (Customer Supply & Delivery, including Quality & Customer Innovation & Tech Services).
- External
o Lead the planning activities, including both short and long term forecast along with incremental project development
o Drive Continuous Improvement process to drive profitability improvements for both organizations
o Oversee the price renewal process, managing both BC and HSY activities to ensure timelines are met to facilitate optimal service levels
o Participate in Steering Committee meetings with leadership teams from both, supporting content development
o Coordinate with R&D innovation teams to facilitate innovation sessions and project development
o Drive Joint Core Management Team monthly meeting, preparing key slides and ensuring all issues are addressed
o Manage reconciliation process, driving alignment for both companies on what is included and settled on a bi-annual basis
- Internal
o Analyze raw material needs for Hershey production and work directly with all production plants to ensure accurate ingredient volumes are ordered from Hershey
o Manage one commercial analyst, responsible for pricing, accounts receivable and accounts payables balances, and commodity reconciliation
o Problem solve, ad hoc projects and challenges as they arrive, working cross functionally with sourcing, supply chain and quality as needed
Manage one full-time salaried employee
This position operates in a professional office environment as well as field locations where customers are positioned and BC sites are located. Travel to these locations is required
Travel is expected to be less than 15%
- Bachelor’s degree with 7-10 years of project management, supply chain, customer service, or account management experience
- Master’s degree is a plus but not a requirement
- Familiarity with working in a cross functional team environment with key stakeholders
- Project management skills; ability to manage timelines for customer projects
- Demonstrated quantitative skills; ability to quickly learn in a very fast paced business environment
- Ability to work independently and also as an effective contributor to organization goals
- Exercise professional conduct and sound judgment in all areas
- Communication Proficiency – outstanding communication styles
- Customer/Client Focus – champion customers to achieve business goals but demonstrate balance for BC needs
- Project Management – ability to manage projects through completion within the organization.
- Problem Solving/Analysis – define problems and identify solutions quickly; capable of implementing by oneself
- Results Driven – takes personal initiative and demonstrates a bias for action
- Technical Capacity – learn products, pricing, etc. Ability to leverage this knowledge on projects
- Business Acumen – including quantitative analysis (in Excel) and understanding pricing
- Excellent computer skills in Microsoft Office Suite, specifically Excel and PowerPoint
- Experience with SAP platform a plus
At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.
If you want to learn more about Barry Callebaut, please find further information here.
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