Patient Care Coordinator

DENTAL PATIENT CARE COORDINATOR

The Patient Care Coordinator (PCC) is to ensure patient satisfaction and outstanding patient customer service. They are the liaison between the provider (Doctor and/or Hygienist) and the patient. They are knowledgeable about all scopes of dentistry and treatment options. They will coordinate as needed with other offices who share in the care of the patient, following through on all referrals and correspondence. They are responsible for scheduling, patient account management, and payments. They must be able to effectively communicate. The number one responsibility of all employees is meeting patient needs and patient care. The responsibilities listed below must be accomplished daily, weekly, and monthly. Additional responsibilities may be required.

QUALIFICATIONS

• 2 Years of Experience in the Dental Field
• 2 Years of Experience with Dental Insurance

DUTIES AND RESPONSIBILITIES

· Support all aspects of the dental office

· Greet patients upon arrival

· Manage schedules according to appointment schedule guidelines

· Present and review treatment plan fees and payment options with patients

· Organize and maintain case acceptance of 90% compliance rate

· Maintain quick call system to maintain scheduling efficiency and effectiveness

· Other tasks and duties as assigned by management

SKILLS

· Excellent verbal and written communication skills

· Outstanding customer service and people skills, excellent phone etiquette

· Knowledge of dentistry, basic principles, and terminology

· Good organization and multitasking skills

· Present treatment plans, schedule patient visits, collect patient co-pays, manage the providers schedule, understand insurance breakdowns

BENEFITS

· Low Deductible Medical Insurance with United Health Care

· Surgery Plus – 0 out of Pocket Costs

· Quarterly Bonuses

· Accrued PTO – Starting Day 1 of Hire

· PTO Taken on Selected Days – No Black Out Days

· 6 Paid Holidays

· Full Coverage Telehealth Available 24/7

· STD and LTD Options Available

· Vision Care

· Discounted Dental Programs

· Employee Assistance Program

· 401k with Company Match

#INDPCC

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• No weekends

Experience:

• Insurance verification: 3 years (Required)
• Dental Office: 2 years (Required)

Ability to Relocate:

• State College, PA 16801: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $20