What are the responsibilities and job description for the Front Desk Hybrid Team Member position at Barry's?

Barry's is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices.

We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (People@Barrys.com or 323-673-0222).

Front Desk team members are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our fitness program and business. Front Desk team members are key to providing superior customer service and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community.

Key Responsibilities

Front Desk Responsibilities :

Client Experience : Understanding of hospitality principles & processes and ability to executed as part of the Barry's Client Experience
Establishing and maintaining Interpersonal Relationships : The candidate must develop constructive and cooperative working relationships with clients / staff, and maintain them over time
Communicating with Supervisors, Peers : The candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
Deliver first class client experience at all times
Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed
Guide clients with regards to the latest studio promotions, membership discounts and / or special events
Maintain product knowledge for all studio retail operations
Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts

Fuel Bar Responsibilities :

Deliver quality protein smoothies and customer service in the Fuel Bar

Handle pre-orders and orders on the spot, custom to each client's needs

Assist clients with questions and product selection

Complete clients orders in a timely manner utilizing a POS transaction

Maintain fuel bar department areas clean and sanitized

Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations

Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy

Prepare various fuel bar goods following company recipes

Facility Maintenance :

Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and / or vacuuming floors, and wiping mirrors

Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, retail shelves, locker rooms, hallways, and storage areas

Conduct small studio repairs when appropriate

Laundry services, including collecting, washing, and folding towels

Adhere to daily and weekly cleaning and maintenance checklists

Employees in this position :

Responsible for supporting and participating in the execution of studio operations and functions within the studio.

The following skills and abilities are necessary to carry out the above listed essential job duties of this position :

Ability to work a full-time schedule of an average of at least 32 hours per week, 5 days per week or part-time schedule of an average of at least 3 days per week

Ability to maintain regular, consistent and reliable attendance in the workplace

Ability to routinely and consistently sit, stand, bend, reach, lift, push, pull 50 pounds, and to type, speak, read and write for as much as 8 hours per day, 5 days per week

Ability to perform work on / using a telephone / computer for as much as 8 hours per day, 5 days per week

Ability to read, speak, write effectively communicate verbally in writing in English with coworkers, clients and / or vendors

Ability to think creatively and be responsive on a timely basis to both predictable and unpredictable workplace issues

Ability to effectively work as part of a team

Minimum Requirements :

Strong customer service skills

Availability for two to five shifts, one being a weekend day

Friendly, outgoing personality and enjoy social interaction

Exhibits enthusiasm for the studio and for the job

Must be a patient, courteous listener, able to show empathy

Responding to clients request with a can-do attitude

Cooperative manner with an optimistic attitude

Ability to prioritize and work within a fast-paced environment

Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment

Have an eye for detail and care for the studio's appearance and cleanliness

Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness

Maintain a professional appearance and behavior

Demonstrate excellent communication skills

Candidates must be at least 18 years or older to apply

Barry's is the Best Workout in the World ®™. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices.

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