What are the responsibilities and job description for the Inside Sales Representative position at barrywehmiller?
About Us:
BW Converting Solutions is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies — Paper Converting Machine Company (PCMC), Winkler Dünnebier (W D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries.
Job Description:
The Parts Sales Representative position is responsible for selling products and services to new and existing customers and translating customer needs into solutions and services which benefit the customer and the business.
ESSENTIAL FUNCTIONS:
- Drive product sales by developing, identifying, and securing all relevant direct sales opportunities.
- Cultivate and maintain working relationships to develop sales leads.
- Act as a technical and general business resource for customers and internal department resources.
- Prepare pricing and quotations by applying a consultative sales approach to understand customer needs (price sensitivity, lead time or quantity-based pricing) and buying behaviors to present competitive quotes.
- Manage sales pipeline by proactively following up on quotes to obtain information related to quotes not converted to orders and supplier competition.
- Coordinate with major equipment, modifications, and service teams to create customer centric solutions.
- Ensure customer satisfaction by providing excellent support, consultative services, and effective presentations.
- Coordinate with other departments to ensure customer purchase and service requirements are being met.
- Identify adjacent service opportunities to develop sales leads for new equipment, machine modifications, service opportunities and audit visits
- Establish and maintain communication with other Parts Sales Representatives and assist with customers as needed.
- Maintain files, records, and logs, customer relationship management database (CRM), and other documentation pertinent to the function.
- Expand existing knowledge base of all product lines and associated equipment, including legacy equipment.
- Utilize ERP programs for entry of quotes, orders, Return Goods Authorizations (RGA), credits, order expediting, order status and locating parts.
- Participate in customer visits.
- Perform other duties as assigned.
EDUCATION & EXPERIENCE:
- Associate degree and one year of inside sales experience, or a high school degree/diploma and three years of related experience.
KNOWLEDGE, SKILLS, ABILITIES:
- Demonstrated ability to strategize and implement sales goals.
- Effectively utilize negotiation and presentation skills.
- Awareness and working application of contracts
- Proven problem-solving skills
- Proficient in Microsoft office
- Working knowledge of ERP systems
- Bi-lingual skills are a plus
- Ability to travel up to 10%
COMPETENCES
- Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
- Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Drives Results - Consistently achieving results, even under tough circumstances.
- Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Collaborates – Building partnerships and collaborating with others to meet shared objectives.
- Decision Quality – Making good and timely decisions that keep the organization moving forward.
- Manages Ambiguity – Operating effectively, even when things are not certain or the way forward is not clear.
LEADERSHIP RESPONSIBILITY
This position does not directly supervise other team members.
WORK ENVIRONMENT/PHYSICAL DEMANDS
- Typically sits, grasps items and performs keyboarding for frequent operation of a computer
- Stand, walk, bend, reach or otherwise move about occasionally
- Lift, move or otherwise transfer items up to 30 lbs. occasionally
- Occasional exposure to typical machine shop physical hazards
- Travel by air or car occasionally
This job description has been designed to indicate the general nature and level of work performed by team members within this classification. It’s not intended to be construed as an exhaustive list of all responsibilities, duties and skills, and is subject to change at any time.
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At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Company:
Paper Converting Machine Company
