Technician, Field Services

About Us:

Machine Solutions is the premier provider of advanced equipment and services for the medical device, biopharmaceutical, and blood- and plasma-collection industries. We support our customers’ needs and growth by delivering quality and value through a wide breadth of products. Machine Solutions provides proprietary mechanical solutions to a variety of complex process, testing and device design challenges. Our equipment has become the industry standard for stent crimping, balloon catheter pleating and folding, catheter braiding and medical device manufacturing applications. As a pioneer in radio frequency technology, the company has continued to develop advancing technology for thermal forming, molding and welding plastic for medical manufacturing, biopharmaceutical, and blood- and plasma-processing applications. Our experienced team of engineers has been instrumental in automating manual processes that enable our customers to increase production volumes and profit margins, and we believe in providing a superior customer experience by designating resources to a dedicated aftermarket team that is always ready to provide technical service and process support. Machine Solutions is privately owned by BW Forsyth Partners, a Barry-Wehmiller company.

 

BW Forsyth Partners is the investment arm of multibillion-dollar global manufacturing and engineering consulting firm Barry-Wehmiller. Established in 2009, BW Forsyth Partners blends Barry-Wehmiller’s unparalleled legacy of value creation and people-centric culture development with keen investing experience to help companies realize their true potential. With a focus limited to areas known well, BW Forsyth Partners seeks to partner with leadership teams to acquire small- to middle-market companies in the capital and component equipment, and professional services sectors. In each of our operating companies, BW Forsyth Partners deploys operational improvements and strategy development without compromising the autonomy, strategic vision and entrepreneurial spirit of their leadership teams.

 

Job Description:

To assist our customers with installation, machine maintenance, repair, troubleshooting, training, and general questions via travel to customer sites, email, telephone inquiries, and in-house customer visits.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Meets all the requirements of a Field Services Technician Level II.

· Has 4-6 years of experience in field service, with a proven track record of successful customer relationships.

· Serves as a subject matter expert on the company's products and field service operations.

· Develops and implements comprehensive service strategies to enhance customer satisfaction, improve equipment uptime, and drive revenue growth.

· Leads a team of field service technicians, providing direction, coaching, and performance management.

· Collaborates with cross-functional leaders to identify and address organizational challenges and opportunities.

· Participates in the development of new product designs, providing input on serviceability and maintenance requirements.

· Represents the company as a technical authority, interfacing with customers, partners, and industry influencers.

· Demonstrates exceptional problem-solving, communication, and leadership skills.

· Ad-hoc projects as needed (support customer FAT’s, etc.)

 

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job.  If your experience is close to what you see listed here, please still consider applying.  We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions.  Please let us know if you require reasonable accommodations during the interview process. ​

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.

 

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

 

Company:

Machine Solutions, Inc.