What are the responsibilities and job description for the Part time Bellperson position at Bartell Hotels, a CALP?
About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue.
Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague.
Bartell Hotels is an equal opportunity employer.
Primary Objective of Bellman Position
To serve hotel guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property.
Responsibilities
- Welcomes and escorts guests upon arrival; exhibits courteous manners in accordance with Bartell Hotels standards.
- Assists guests with baggage to/from the Front Office and/or Guest Rooms
- Increases guest-utilization of hotel facilities by promoting hotel restaurants and other services and facilities to guests
- Maintains working knowledge of hotel, in-house facilities, and local information to respond to guest questions in these areas as required
- Stores and receives guest baggage when requested; issues completed claim checks to guests when storing baggage
- Contacts local ground transportation, assisting guests as needed into vehicle
- Delivers phone messages, mail or packages, candy, telegrams, flowers, etc., to guest rooms
- Collects and returns outgoing guest laundry and dry cleaning
- Pages guest in lobby or other areas of the hotel as needed
- Maintains the upkeep and appearance of the hotel lobby, entrance, and baggage storage areas, to include light cleaning
- Contributes to the overall security of the hotel by reporting any unusual occurrences to security
- Reports entrance of unauthorized, undesirable, or suspicious people to security
- Turns lost articles to "Lost and Found"
- Transport hotel guests to Airport and/or local attractions in company vehicle
- Drive company vehicle to the corporate office for inter-office mail delivery/pick-up
Other duties may be assigned as needed
Physical Demands & Work Environment
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl, as well as frequently lifting and/or moving up to 100 pounds. The employee must also be able to go up and down a flight of stairs while carrying 75 pounds. The employee is sometimes exposed to outside weather conditions and the noise level in the work environment is usually moderate.
