What are the responsibilities and job description for the Application Support Specialist position at Barton Associates Careers?
Overview
We are looking for a detail-oriented and customer-focused Application Support Specialist to join our IT team. In this role, you will provide technical support, manage IT assets, troubleshoot system issues, and ensure seamless user experiences across business applications. You'll also collaborate with teams to enhance system functionality and maintain data accuracy.
This is a great opportunity for a strong communicator who enjoys problem-solving and is eager to grow their technical skills in a dynamic environment.
Perks of the Job
- Vibrant and collaborative team environment
- Stable Monday-Friday work schedule
- Competitive compensation package
- Generous Paid Time Off (PTO) and holiday benefits
- Regular team-building events and charitable activities
- 401(k) plan with company match
- Comprehensive health insurance (low-deductible PPO, dental, and vision coverage)
- Discounted gym membership
- Opportunities for career advancement within the company
Responsibilities
- Maintain, update, and replace computer hardware to ensure optimal performance.
- Track and manage IT assets, keeping inventory up to date.
- Implement and uphold asset management policies and best practices.
- Provide responsive and effective support by addressing user inquiries via cases, chat, email, and phone.
- Manage multiple support requests simultaneously while maintaining attention to detail.
- Perform initial triage on user-reported issues, documenting findings for efficient resolution.
- Set up and manage user accounts, ensuring proper access and security measures.
- Troubleshoot and resolve system issues by making necessary configuration changes.
- Audit, identify, and resolve data-related discrepancies to maintain accuracy.
- Collaborate with the team daily to share updates on reported issues and resolutions.
- Create training materials, record instructional videos, and conduct user training sessions.
- Prepare and distribute application release notes to keep stakeholders informed.
Qualifications
- Strong verbal and written communication skills—this role requires frequent collaboration.
- Detail-oriented with excellent organizational skills.
- Passion for problem-solving and providing top-tier user support.
- Ability to learn quickly and adapt to new technologies.
Company Overview
Barton Associates is a leading provider of healthcare staffing services across the United States. With a focus on excellence, we build strong relationships with clients and healthcare professionals, fueled by our world-class training programs and unwavering commitment to our employees.
The healthcare staffing industry is thriving, projected to reach $46 billion as the physician shortage escalates. Founded in 2001 in Massachusetts, Barton Associates has expanded to nine offices across seven states, including Massachusetts, Florida, Connecticut, Texas, New Hampshire, Nevada, and Arizona, with plans for further growth.
We prioritize equal employment opportunity and nondiscrimination for all employees and qualified applicants, irrespective of race, color, sex, gender identity, age, religion, national origin, disability, veteran status, genetic information, sexual orientation, or marital status. As an E-Verify employer, we are dedicated to hiring individuals with disabilities and will make reasonable accommodations as required by law. Applicants needing assistance during the hiring process should contact our Human Resources Department at HR@bartonassociates.com or (978) 513-7100.
